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Provider information and services
Abellio Greater Anglia
About
Greater Anglia is a train company based in the United Kingdom. It operates a wide range of services, from commuter trains to intercity services. The commuter trains run at regular intervals throughout the day, while the intercity services run at peak times. The train types include the InterCity 125, InterCity 225, Class 90, Class 91, Class 360 and Class 379. The ticket types available are Standard, First Class and Advance. Onboard facilities include Wi-Fi, power sockets, air conditioning and refreshment trolleys. The most popular routes for Greater Anglia are London Liverpool Street to Norwich, London Liverpool Street to Cambridge and London Liverpool Street to Ipswich.
Luggage & cancellation policy
Luggage included
Two items of luggage per person included in ticket price
Luggage storage
Overhead racks, under seats, and designated areas at ends of carriages
Cancellation Policy
Refund policies vary by ticket type
Refund
Full refund if train is cancelled
Amenities on board the train
Wifi
Food sold onboard
Cafe bar service on intercity routes with hot and cold drinks, snacks. No service on local routes.
Seat reservation
Seat reservations available for a fee. Free for First Class tickets.
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, ramps for boarding, priority seating, assistance service available
Pets
Small pets in carriers travel free. Dogs require a ticket (£6 flat fee). Guide dogs travel free.
Quiet zone
Popular routes
Abellio Greater Anglia train tickets
Select the route
Showing the fastest and cheapest results for Nov 21
Abellio Greater Anglia
10:48AM0h29
Chelmsford station (CHM)11:17AMLondon Liverpool Street (LST)
$311One-way
0 transfers
Abellio Greater Anglia
10:41AM0h33
Chelmsford station (CHM)11:14AMLondon Liverpool Street (LST)
$311One-way
0 transfers
Abellio Greater Anglia
10:25AM0h36
Chelmsford station (CHM)11:01AMLondon Liverpool Street (LST)
$311One-way
0 transfers
Abellio Greater Anglia
10:55AM0h36
Chelmsford station (CHM)11:31AMLondon Liverpool Street (LST)
$311One-way
0 transfers
Abellio Greater Anglia
11:48AM0h29
Chelmsford station (CHM)12:17PMLondon Liverpool Street (LST)
$311One-way
0 transfers
Abellio Greater Anglia
Abellio Greater Anglia is a transport provider that operates train services throughout the East of England, including London, Essex, Suffolk, Norfolk, and Cambridgeshire. The company offers a range of services, including commuter trains, regional services, and intercity services, serving both urban and rural areas. Abellio Greater Anglia is committed to providing a safe, reliable, and efficient service to its passengers, with a focus on customer satisfaction. The company has invested heavily in modernizing its fleet and improving its infrastructure, with the aim of providing a better travel experience for its customers. Overall, Abellio Greater Anglia is a key player in the transport sector in the East of England, providing vital links between towns and cities and helping to connect people with opportunities.
Abellio Greater Anglia and Omio
Omio and Abellio Greater Anglia have a strong partnership, with Omio serving as a booking platform for Abellio Greater Anglia's train services. Omio allows customers to easily search and compare train schedules and prices, and then book their Abellio Greater Anglia tickets directly through the platform. This partnership has made it easier for travelers to access Abellio Greater Anglia's services and has helped to increase the company's visibility and reach. Overall, the relationship between Omio and Abellio Greater Anglia has been beneficial for both parties and has improved the travel experience for customers.
Popular Routes Abellio Greater Anglia
Abellio Greater Anglia is a popular train operator in the East of England, offering a range of routes to destinations such as London Liverpool Street, Cambridge, Norwich, and Ipswich. The London Liverpool Street route is particularly popular, with trains departing every 10-15 minutes during peak times and taking approximately 1 hour to reach the capital. The Cambridge route offers a scenic journey through the countryside, with stops at stations such as Ely and Bury St Edmunds. The Norwich route is ideal for those looking to explore the historic city, with trains running every half hour and taking just over 2 hours to reach the city centre. The Ipswich route is perfect for those seeking a coastal getaway, with stops at stations such as Colchester and Clacton-on-Sea. Overall, Abellio Greater Anglia offers a convenient and reliable service for both commuters and leisure travellers alike.
Ticket Types Abellio Greater Anglia
- Standard Ticket: A regular fare ticket for standard seating on train journeys without any additional amenities.
- Comfort Ticket: A ticket that offers an upgraded experience with more comfortable seating and additional amenities.
- Premium Ticket: A ticket that provides a premium experience with access to first-class seating, extra services, and amenities.
- Youth Ticket: A ticket available for passengers within a certain age range, often offering discounted rates for young travelers.
- Senior Ticket: A ticket offering discounted rates for passengers over a certain age, typically senior citizens.
- Flex Ticket: A ticket that allows for changes to travel dates and times, providing flexibility in your plans.
- Non-Flex Ticket: A ticket with fixed travel dates and times, which generally cannot be modified or refunded.
- Single Journey Ticket: A ticket for a one-way trip from one specific destination to another.
- Return Ticket: A ticket for a round-trip journey, allowing you to travel to your destination and return to your original departure point.
- Group Ticket: A ticket for groups of travelers, providing discounted rates for traveling together.
Abellio Greater Anglia onboard Facilities
Abellio Greater Anglia offers a range of onboard facilities, including:
- Comfortable seating
- Air conditioning
- Free Wi-Fi
- Power outlets for charging devices
- Onboard toilets
Some trains also have catering services, including a trolley service offering hot and cold drinks and snacks.
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Popular Abellio Greater Anglia routes
Tottenham Hale (TOM) to London Stansted Airport train
from $22
Direct trains available
0h35 average duration
9trains per day
Served by
- Abellio Greater Anglia
London to London Stansted Airport train
from $19
Direct trains available
0h46 average duration
8trains per day
Served by
- Abellio Greater Anglia
London Liverpool Street (LST) to London Stansted Airport train
from $19
Direct trains available
0h46 average duration
9trains per day
Served by
- Abellio Greater Anglia
London to Cambridge train
from $17
Direct trains available
1h05 average duration
11trains per day
Served by
- Abellio Greater Anglia
- Thameslink
- Great Northern
- CrossCountry
- LNER
Cambridge to London train
from $17
Direct trains available
1h05 average duration
13trains per day
Served by
- Abellio Greater Anglia
- Great Northern
- CrossCountry
- Thameslink
Stansted Airport (SSD) to London Liverpool Street (LST) train
from $19
Direct trains available
0h45 average duration
7trains per day
Served by
- Abellio Greater Anglia
- Great Northern
- Thameslink
London Stansted Airport to Tottenham Hale (TOM) train
from $23
Direct trains available
0h32 average duration
9trains per day
Served by
- Abellio Greater Anglia
London Stansted Airport to London Liverpool Street (LST) train
from $25
Direct trains available
0h46 average duration
9trains per day
Served by
- Abellio Greater Anglia
- Great Northern
London Liverpool Street (LST) to Stansted Airport (SSD) train
from $25
Direct trains available
0h45 average duration
20trains per day
Served by
- Abellio Greater Anglia
Shenfield (SNF) to London Liverpool Street (LST) train
from $16
Direct trains available
0h23 average duration
6trains per day
Served by
- Tfl Rail
- Abellio Greater Anglia
Abellio Greater Anglia FAQs
Everything you need to know to travel with Abellio Greater Anglia: amenities, cancellation policy, luggage allowance and more
Abellio Greater Anglia operates train services connecting London Liverpool Street with locations in Essex, Suffolk, Norfolk, and parts of Cambridgeshire.
Trains with Abellio Greater Anglia are accessible for passengers with reduced mobility, featuring wheelchair spaces, accessible toilets, ramps for boarding, priority seating, and an assistance service.
Abellio Greater Anglia allows train ticket cancellations, but refund policies vary by ticket type.
No formal check-in process is required for Abellio Greater Anglia. Just board the train with a valid ticket.
Yes, if you miss a connection due to a delay, Abellio Greater Anglia does offer compensation.
Refunds with Abellio Greater Anglia are processed in 7-10 working days, with Advance tickets being non-refundable and Anytime tickets subject to a £10 administration fee.
For compensation requests with Abellio Greater Anglia, it's important to note that while refunds are available for Anytime tickets with a £10 administrative fee, Advance tickets are non-refundable.
If your train with Abellio Greater Anglia is delayed, you may be eligible for compensation, especially if the delay affects your connection, as they offer compensation for connection delays.
For a delay over 120 minutes, Abellio Greater Anglia compensates 50% of the single ticket price.
For a train delay of 60-119 minutes, Abellio Greater Anglia offers compensation equivalent to 25% of the single ticket price.
Abellio Greater Anglia operates from London's Liverpool Street Station, providing services across various locations in East Anglia, including Norwich and Ipswich.
You can place your luggage on Abellio Greater Anglia trains in overhead racks, under the seats, and in designated areas at the ends of carriages, with the ticket price including two items of luggage per person.
Abellio Greater Anglia does not operate overnight trains, as night journeys are not available with this provider.
When traveling with Abellio Greater Anglia within the UK, a passport is not required unless you are using it as a form of identification for discounted or special fare tickets that necessitate ID verification.
Small pets in carriers can travel free on Abellio Greater Anglia trains, while dogs require a ticket at a £6 flat fee; guide dogs can travel free of charge.
If your train is canceled with Abellio Greater Anglia, you are eligible for a full refund.
With Abellio Greater Anglia, **Advance** tickets are typically non-refundable, but **Off-Peak** and **Anytime** tickets may be refundable subject to certain conditions and fees.
Abellio Greater Anglia trains are equipped with USB plugs, allowing passengers to charge their devices during the journey.
Subway tickets cannot be purchased onboard Abellio Greater Anglia trains.
Abellio Greater Anglia does not offer compensation for delays caused by weather or strikes.
Abellio Greater Anglia trains offer onboard WiFi for passengers.
Abellio Greater Anglia offers quiet zones on their trains, allowing passengers to enjoy a more peaceful journey.
station information and services
Most popular Abellio Greater Anglia train stations
Amenities at train station
Wifi
Shopping
Parking
Dining
ATM
Accessibility
WC
Hotel
Lounge
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- Opening hours: Monday 03:10 - 01:00 Tuesday,Wednesday,Thursday 04:00 - 01:00 Friday,Saturday,Sunday 03:40 - 01:00 Adjacent to Platform 10
Distance to city center
3 kmShopping
- Type of shops available: Wide range of shops
Parking
- Car Park: No
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: All the platforms are on the same level. There are lifts and escalators available to get to the Liverpool Street bus station and shops.
- Accessible taxis: Accessible taxis are available at the taxi rank along platform 10 (during station opening hours) and outside the station entrance (during station closing hours)
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Monday - Sunday 24 Hours a Day
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: The Station Public toilets are located down the stairs, opposite platform 11. Accessible toilets and baby changing facilities are available adjacent to platform 10.
- National key toilets: Yes
- National key toilets location: Adjacent to Platform 10 and can be operated by a radar key. There is also a buzzer at the toilet door.
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage location: Inside station next to taxi rank alongside platform 10 and outside Bishopsgate entrance
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from help point,Yes - from information point,Yes - from ticket office
- Helpline Contact: 0800 028 28 78
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for London Liverpool Street
- Location for Rail Replacement Services: Replacement transport stop on either Liverpool Street (outside the station entrance), or beside Platform 10, depending on operational requirements
- Metro: Liverpool Street underground station has connections to the Central, Circle, Hammersmith & City and Metropolitan lines.
Amenities at train station
WifiShoppingParkingDiningATM
TaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingCar Rentalinformation
Ticket Office Hours
- Mon - Sun: 06:30 - 19:00
Wifi
- Free Wi-Fi in the station.
Shopping
- Type of shops available: Newsagent/Sweets Passport Photo Booth
Dining
- Burger King
- The Windmill
Taxis
- Accessible taxis: Details of nearest taxis are shown on station information poster
Accessibility
- Ramp, wheelchair train access available on request, escalators, wheelchair access to platforms.
WC
- Toilets Location: The toilets are located on the Concourse. An accessible toilet (non-RADAR) is located on the Concourse. The baby change facilities are available in the accessible toilet.
- National key toilets: Yes
- Baby changing facilities: Yes
Hotel
- Holiday Inn Express London - Stansted Airport
- Premier Inn London Stansted Airport Hotel
- Hampton by Hilton London Stansted Airport
Lounge
- Waiting rooms location: The waiting room is on platform 1. There are also seats throughout the station.
Ticket Office
- Mon - Sun: 06:30 - 19:00
Car Rental
- Car hire: In Airport terminal
Public transit options for Stansted Airport
- Bus lines: IC buses, National Express, X10 Airlink, X30 Airlink, 42A, 133 Sapphire, 5, 6, 7, 7A
- Train lines: Stansted Express, West Anglia Main Line, CrossCountry
- Onward travel information: Local buses and National Coach routes stop in bus station located at airport
- Location for Rail Replacement Services: Rail Replacement services operate from the main coach station as directed by Station Staff.
Amenities at train station
WifiShoppingParkingDiningATMAccessibilityWCHotelTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Friday 06:15 - 21:30 Saturday 06:15 - 21:30 Sunday 06:40 - 21:30 Southern ticket office 09:00-16:00 Mon-Fri 08:00-16:00 Sun
Shopping
- Type of shops available: Newsagent
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Accessibility Category A. This station has step-free access to all platforms
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Wheelchairs available open hours: Staff are available to assist from the first to last train.
- Impaired mobility set down / pick up points available: No
WC
- Toilets Location: Accessible toilets are available.
- National key toilets: Yes
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage location: Note that these are Council-owned cycle racks, located outside the front of the station
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: 0343 222 1234
Public transit options for Stratford (London)
- Location for Rail Replacement Services: Rail replacement bus services for Greater Anglia, London Overground, and TfL Rail will depart from: Montfichet Road, Bus Stop W, for Eastbound services - map here
- Metro: London Underground Central Line and Jubilee Lines and Docklands Light Railway.
Amenities at train station
WifiShoppingParkingDiningATMAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingCar Rentalinformation
Ticket Office Hours
- Opening hours: Monday - Friday 05:10 - 23:00 Saturday 05:10 - 23:00 Sunday 07:00 - 22:55
Distance to city center
1 kmParking
- Car Park: Premium Bay
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Details of nearest taxis are shown on station information poster
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
WC
- Toilets Location: The toilets are located on Platform 4. The accessible toilets are on platform 4
- National key toilets: Yes
- Baby changing facilities: Yes
Lounge
- Waiting rooms location: Platforms 1, 4 and 7
Bike Parking
- Storage sheltered: Yes
- Storage location: Cycle point is by the Car Park
- Storage CCTV: Yes
Public transit options for Cambridge
- Location for Rail Replacement Services: Rail replacement buses depart from the front of the station
Amenities at train station
WifiShoppingParkingDiningATMAccessibilityWCLost and Found OfficeTicket OfficeBike Parkinginformation
Ticket Office Hours
- Opening hours: Monday - Friday 05:50 - 22:00 Saturday 05:50 - 22:00 Sunday 07:00 - 23:00
Shopping
- Type of shops available: Newsagent Flower stall Hairdresser Dry cleaner
Parking
- Car Park: Premium Bay
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible taxis: Details of nearest taxis are shown on station information poster
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
WC
- Toilets Location: The toilets are located on each platform. The accessible (radar key) toilets are located on the Ground Floor, near the lifts.
- National key toilets: Yes
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage location: There is a dedicated Cycle Point, with free cycle parking, plus secure cycle parking and premium cycle parking. This is in Park Road, opposite the station.
- Storage CCTV: Yes
Public transit options for Chelmsford
- Location for Rail Replacement Services: Replacement transport stop at the bus stop on Victoria Road by station entrance
Abellio Greater Anglia destinations
Not sure where to begin your Abellio Greater Anglia adventure? Check out these popular Abellio Greater Anglia destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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