FlixTrain: Tickets, Routes Timetables and Facilities

If you travel with a wheelchair or walking aids, you can reserve space onboard the train for these items. You can also request assistance getting around the train station at both the departure and arrival stations. Please note that access is dependent on the model of the train and the accessibility at the departure and arrival train stations.

Passengers with reduced mobility should contact FlixTrain’s Customer Service no later than 36 hours in advance of traveling so that the appropriate assistance can be arranged.

If no extra assistance is needed and the customer can use the standard seating, then a normal ticket can be booked without forewarning.

Guide dogs are allowed on all FlixTrains free of charge as long as sufficient paperwork is provided.

According to the company, the trains and the service are designed in such a way that people with reduced mobility can also travel alone with FlixTrain. If you need assistance for your journey, you can book it in advance. Travelers with a wheelchair should book their ticket at least seven days before departure via the Customer Service Team.

If you need help getting on and off the train, you can request assistance no later than 8:00 p.m. the evening before your journey

With FlixTrain you can also take a companion with you free of charge to support you on your journey. You should register the accompanying person at least seven days in advance. Guide dogs and companion dogs also travel free of charge. Simply register them with the Customer Service Team at least 36 hours before departure.

Yes, bikes are allowed on FlixTrains. You cannot book or reserve bicycles on Omio but you can do it on FlixTrain. An extra fee starting at $8 applies for each bike. E-bikes are also allowed on FlixTrains as long as the battery has been removed. Folding bikes can be put in the luggage racks but can also be stored in the bike luggage space for the standard fee.

If your pet is the size of a domestic cat and is kept in an appropriate travel carrier, then they are allowed on FlixTrains free of charge. Larger dogs are allowed on FlixTrains for the price of a child’s ticket, but they are not allowed to sit on the seats. If you purchase an extra ticket at the child's price, you may take a dog with you on the train which is larger than a house cat, if it is on a leash and wearing a muzzle (no transport crate).

Due to health and safety reasons, no pets are permitted on FlixBuses except guide dogs or companion dogs, so, if you have purchased a combination ticket, please take this into consideration. If you have a companion or guide dog, then FlixBus must be made aware of it by phone before you travel.

Yes, all tickets can be changed or canceled. Speak to the Omio Customer Service Team for help. Passenger names and contact details are allowed to be changed free of charge. However, if you would like to change the route of your ticket, you will need to pay the difference in cost if there is one.

If you decide to cancel your whole trip or part of your journey (with a combined ticket), you will then receive a voucher by email that can be used for your next trip with FlixTrain. Please note, there is a cancellation fee that varies depending on when you cancel your trip. If you cancel more than 30 days before departure, you will get at 100% refund. Cancellations made 7 and 29 days before departure will receive a 75% refund. If you cancel between 2 and 6 days before departure, you will receive a 50% refund, while cancellations made less than 2 days ahead will receive a 25% refund.

Yes, if you have canceled part of the trip and paid the cancellation fee (as above), you will be able to rebook your ticket. Again, speak to our Customer Service Team.

No. However, children using the discounted ticket must either be accompanied by an adult or have written confirmation that they are allowed to travel alone.

You can buy your tickets via Omio on the website or via the Omio App. Tickets are available to purchase between 4 and 6 weeks in advance.

No, You can't select your seat on Omio.

Both hand luggage and larger suitcases are allowed on FlixTrains free of charge. Make sure that all items are safely stored in the allocated luggage racks and that they comply with the safety rules. Much larger, bulky items may not be stowed.

If you have booked a combination ticket with FlixBus, please double check the luggage policies for FlixBus, which can be found in the FlixBus FAQs, as the luggage allowance may differ.

Yes, there is free Wi-Fi in all FlixTrain carriages.

Yes, in all FlixTrain carriages, you will find power sockets at the seats.