Italo: Tickets, Schedules and Routes

• Changes can be made with a 50% additional fee
• Can be made up to 3 days before departure.

• Unlimited changes with a 20% additional fee
• You can claim a 60% refund if you are unable to travel
• If you miss your train you have 2 hours to find a seat on another trian.

• Unlimited free changes to ticket prior to leaving.
• 80% Refund if you are unable to travel.
• 2 hours of extra time to get another train if you miss the original one.

Italo trains are usually quite narrow due to their high-speed capacity, therefore it is important to ensure the aisles are kept clear. Wheelchair Assistance is available for elderly, injured or disabled passengers who require assistance to feel more comfortable when getting on or off the train. Call +39 06 8937 1892 or 060708 for PRM (People with Reduced Mobility) Assistance.

You can bring up to 2 items of luggage measuring 30cm x 70cm x 90cm as well as a bag that fits on your lap. You can store suitcases safely in the luggage compartment as you enter the carriage. For smaller items, you can use the luggage racks overhead to place soft items, small shopping bags and laptops; alternatively, place them under the seat in front of you. Make sure your luggage does not disturb other customers or block the aisles or exits.

Italo trains offer free Wi-Fi service in all carriages and classes. You can connect to the internet connection by opening up the internet browser and following the instructions. You must confirm your email address in order to access the web. Connect to the Italo Live Portal to start. Remember that using large amounts of data has been blocked by the provider to ensure all have access to the internet fairly. There is no cost for using the cinema service.

You can bring small pets weighing up to 10kg. The exception is for guide dogs, there is no weight limit for these. For animals which are 10kg and above, you will need to book a ticket by calling customer services on +44 808 164 8588. There are guidelines to having a dog over 10kg onboard, such as using a muzzle and placing a mat underneath the dog - if it is sat on a seat.

Should you lose any luggage or items of clothing or coats, report where and when you think you lost the item on the Italo website. Their customer service will contact you if they retrieve it, or if it is handed in. Similarly, if you find anything on a train or at the station then hand it in to train station staff. Remember to keep clear of unattended luggage and inform a member of staff right away.

Folding bicycles and pushchairs are considered standard luggage so they can be folded away and stored in the luggage racks for safety. Its best to cover your bicycle in a protective cover in the interest and safety of passengers, but also to protect your bike. Luggage is left without liability to Italo; it is the passengers' responsibility to take care of luggage.

Italo train tickets can be canceled if you change your mind. Go to the Omio Cancellations' page to amend your ticket or cancel it entirely. It depends on your ticket flexibility options, so check before purchasing and see which type of tariff gives you the most flexibility in terms of refunds. If you bought a flex ticket, you can make changes to the ticket even 3 minutes before departure. Contact customer services for refund or visit the contact page.

Infants under 36 months can travel for free if they are not taking up a seat. As soon as children take up a seat then they have to buy a ticket. Although, children under 14 years' of age can travel for free on the Flex ticket. Minors traveling on their own can do so if they're between the ages of 8 and 14. They can sit in the Club Executive carriage by choosing the Italo Junior Service.

If your train is delayed, compensation is automatically paid to you within 30 days. In order to receive faster, you will be refunded with an Italo voucher unless otherwise informed. You can obtain an invoice from Omio upon booking your ticket. For complaints, send an email to [email protected] If your train is delayed more than 60 minutes ensure to inform customer services if you need your return leg and it will be refunded along with your outbound journey, should you not wish to travel.