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Provider information and services
ScotRail
About
Scotrail is a train operating company in Scotland, providing rail services throughout the country. It operates a wide range of services, from commuter trains to long-distance intercity services. The company operates a variety of train types, including the Class 380, Class 385, Class 156, Class 158 and Class 170. These trains offer a range of onboard facilities, such as free Wi-Fi, power sockets, and comfortable seating. Scotrail also offers a range of ticket types, including Advance, Off-Peak, and Anytime tickets. The most popular routes for Scotrail include Glasgow to Edinburgh, Glasgow to Inverness, and Edinburgh to Aberdeen.
Luggage & cancellation policy
Luggage included
2 large items of luggage and 1 small item included
Luggage storage
Overhead racks, designated luggage areas at end of carriages, under seats
Cancellation Policy
According to ticket conditions mentioned above
Refund
Full refund if service canceled
Amenities on board the train
Wifi
Food sold onboard
Trolley service on most routes with snacks and drinks, some stations have catering facilities
Seat reservation
Seat reservations are free but optional, recommended during peak times
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, ramps for boarding, passenger assistance service available
Pets
Small pets in carriers travel free, dogs allowed with ticket (£1-£3), maximum 2 dogs per passenger, assistance dogs free
Quiet zone
Popular routes
ScotRail train tickets
Select the route
Showing the fastest and cheapest results for Nov 30
ScotRail
10:30AM0h45
Edinburgh Waverley (EDB)11:15AMGlasgow Queen Street (GLQ)
$251One-way
0 transfers
ScotRail
10:40AM1h14
Edinburgh Waverley (EDB)11:54AMGlasgow Queen Street (GLQ)
$251One-way
0 transfers
ScotRail
10:06AM1h18
Edinburgh Waverley (EDB)11:24AMGlasgow Queen Street (GLQ)
$251One-way
0 transfers
ScotRail
10:27AM1h34
Edinburgh Waverley (EDB)12:01PMGlasgow Central (GLC)
$251One-way
0 transfers
ScotRail
11:00AM0h48
Edinburgh Waverley (EDB)11:48AMGlasgow Queen Street (GLQ)
$251One-way
0 transfers
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ScotRail Trains
Established under the brand ScotRail by National Express in 1997, the company was transferred to First in 2004 at which point it was redubbed First ScotRail. In 2008, the company returned to the original name, ScotRail.
The rail company provides services throughout Northern England to areas such as Newcastle and Carlisle, as well as London. The vast majority of services are between major Scottish cities, such as Edinburgh, Glasgow, Inverness, Aberdeen and Dundee. It operates trains along the Highland Main Line, which is renowned for the scenic views of the Scottish Highlands. A Caledonian sleeper train running overnight also takes passengers from Scotland to London’s Euston Station.
Popular ScotRail Routes
ScotRail operates trains along the Highland Main Line, which is renowned for the scenic views of the Scottish Highlands. A Caledonian sleeper train running overnight also takes passengers from Scotland to London’s Euston Station.
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Trains from Edinburgh to Glasgow |
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Trains from Aberdeen to Edinburgh |
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Trains from Glasgow to Stirling |
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From Glasgow to Inverness |
ScotRail Ticket Types
ScotRail offers quite a large array of tickets such as Advance tickets, Group tickets known as Friend’s Fare, Anytime tickets which offer full flexibility regarding timing, Family tickets for your family travel needs, as well as Off-peak tickets.
Passengers may elect to travel in Standard or in First Class where they can enjoy extra leg room, access to outlets for computers and other electronic devices as well as complimentary drinks and various refreshments on board. Standard Class offers a comfortable and relaxing ride to your destination.
All types of National Rail Railcards are still applicable on rail services in Scotland, meaning that card holders are still entitled to one third off rail travel north of the border.
Popular ScotRail routes
Edinburgh Waverley (EDB) to Glasgow Queen Street (GLQ) train
from $17
Direct trains available
0h44 average duration
6trains per day
Served by
- ScotRail
- Caledonian Sleeper
Glasgow Queen Street (GLQ) to Edinburgh Waverley (EDB) train
from $17
Direct trains available
0h45 average duration
6trains per day
Served by
- ScotRail
St Andrews to Edinburgh train
from $6
Direct trains available
0h57 average duration
9trains per day
Served by
- CrossCountry
- LNER
- ScotRail
Edinburgh to Inverness train
from $33
Direct trains available
3h28 average duration
6trains per day
Served by
- LNER
- ScotRail
Edinburgh to Glasgow train
from $13
Direct trains available
0h44 average duration
10trains per day
Served by
- ScotRail
- TransPennine Express
- LNER
- CrossCountry
- Caledonian Sleeper
Edinburgh to Aberdeen train
from $23
Direct trains available
2h22 average duration
6trains per day
Served by
- ScotRail
- LNER
- CrossCountry
- Caledonian Sleeper
Glasgow to Edinburgh train
from $18
Direct trains available
0h45 average duration
10trains per day
Served by
- ScotRail
- CrossCountry
- LNER
Edinburgh to St Andrews train
from $11
Direct trains available
0h54 average duration
7trains per day
Served by
- CrossCountry
- ScotRail
- LNER
Edinburgh Waverley (EDB) to Inverness station (INV) train
from $33
Direct trains available
3h28 average duration
5trains per day
Served by
- LNER
- ScotRail
- Caledonian Sleeper
Inverness to Edinburgh train
from $33
Direct trains available
3h20 average duration
6trains per day
Served by
- LNER
- ScotRail
- CrossCountry
- Caledonian Sleeper
ScotRail FAQs
Everything you need to know to travel with ScotRail: amenities, cancellation policy, luggage allowance and more
ScotRail operates an extensive rail network across Scotland, connecting major cities such as Edinburgh, Glasgow, Aberdeen, and Inverness, as well as beautiful rural destinations like the Scottish Highlands and coastal towns.
ScotRail trains are accessible for passengers with reduced mobility, offering features such as wheelchair spaces, accessible toilets, ramps for boarding, and a passenger assistance service.
Train cancellations with ScotRail depend on the ticket conditions specified at the time of purchase, so reviewing the terms provided for your ticket is essential.
For ScotRail, there is no formal check-in process; simply board the train with a valid ticket.
If you miss your connection due to a delay, ScotRail offers compensation as part of their service.
Refunds with ScotRail are usually processed within 14 working days, though Advance tickets are non-refundable, while Anytime and Off-Peak tickets are refundable with a £10 fee.
You have 28 days from the date of your disrupted journey to submit a compensation request with ScotRail.
If your train with ScotRail is delayed, you may be eligible for compensation for the delay if it causes you to miss a connection, as compensationForConnDelay is true.
ScotRail provides compensation for train delays above 120 minutes at 50% of the single ticket price.
For a train delay with ScotRail between 60-119 minutes, passengers are entitled to compensation of 25% of the single ticket price.
ScotRail operates from numerous stations across Scotland, including key locations such as Glasgow, Edinburgh, and Aberdeen.
On ScotRail trains, passengers can place their luggage in designated luggage areas at the end of carriages, in overhead racks, or under seats. Two large items of luggage and one small item per passenger are included.
ScotRail does not offer overnight train journeys.
No, when traveling within the UK with ScotRail, it is not necessary to bring a passport as a form of identification.
Small pets in carriers can travel for free on ScotRail trains, while dogs are permitted with a ticket costing between £1 and £3. Each passenger can bring a maximum of two dogs onboard, and assistance dogs are allowed free of charge.
Yes, ScotRail provides a full refund if your train service is canceled.
With ScotRail, only certain refundable tickets are available, including Off-Peak and Anytime tickets, which can be refunded if they are cancelled before their validity period begins.
ScotRail trains are equipped with USB plugs for passenger convenience.
Subway tickets cannot be purchased onboard ScotRail trains.
ScotRail does not provide compensation for delays caused by weather or strikes.
ScotRail trains offer onboard WiFi for passengers to enjoy connectivity during their journeys.
ScotRail offers quiet zones on certain trains, providing a more peaceful travel experience for passengers.
station information and services
Most popular ScotRail train stations
Amenities at train station
Wifi
Lockers
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lounge
Lost and Found Office
Ticket Office
Bike Parking
Car Rental
Information Deskinformation
Ticket Office Hours
- Mon - Sat: 05:00 - 23:59
- Sun: 07:00 - 23:59
Wifi
- Free public Wi-Fi available.
Lockers
- You can leave luggage at Excessive Baggage Company on Platform 2.
Shopping
- Type of shops available: Wide range of shops Passport Photo Booth
Parking
- Car Park: New Street: Long Stay
Dining
- Bagel Factory
- Burger King
- Caffè Nero
- Costa Coffee
- JD Wetherspoon
- The Pasty Shop
- The Beer House
- M&S
- Pret a Manger
Taxis
- Taxi: Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
- Accessible taxis: Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
Accessibility
- Entrances are step free. Station is equipped with an elevator. Staffed with guide communicators for the deaf. Tactile warning strips are on the platform edges for the blind.
WC
- National key toilets: Yes
- National key toilets location: At entrance to Public Toilets
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets,
Hotel
- Old Waverley Hotel
- Jurys Inn Edinburgh
- The Scotsman Hotel
Ticket Office
- Mon - Sat: 05:00 - 23:59
- Sun: 07:00 - 23:59
Bike Parking
- Storage sheltered: Yes
- Storage location: Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
- Storage CCTV: Yes
Information Desk
- Information booths are located on the concourse.
Public transit options for Edinburgh Waverley
- Bus lines: 22, 30, 33, X22, X25, X37
- Train lines: Avanti West Coast, Caledonian Sleeper, CrossCountry, LNER, ScotRail, Transpennine Express
- Location for Rail Replacement Services: Buses pick up/drop off on Waterloo Place, pick up across from Apex Hotel and drop off outside the Apex Hotel.
- Metro: No metro available.
Amenities at train station
WifiParkingDiningAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike Parking
Bike RentalCar RentalInformation Deskinformation
Address
Glasgow Queen Street station, North Hanover Street, George Square, Glasgow, Glasgow City, G1 2AFTicket Office Hours
- Opening hours: Monday - Friday 05:10 - 23:55 Saturday 05:10 - 23:55 Sunday 07:10 - 23:55
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the Information Desk on Concourse.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
WC
- Toilets Location: The toilet is located on the concourse. Toilet facilities are only available during station opening hours. On Sundays the toilets close at 23:00. Radar - National Key Scheme
- Baby changing facilities: Yes
Lounge
- Waiting rooms location: Inside the station next to the ticket office
Information Desk
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for Glasgow Queen Street
- Location for Rail Replacement Services: Buses pick up/drop off from the bus stop on the bridge at Cathedral Street
- Metro: Interchange station for SPT Subway
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sat: 05:30 - 21:30
- Sun: 09:15 - 21:30
Wifi
- Free Wi-Fi in the station.
Lockers
- Luggage storage facilities are located near Platform 1 operated by Excess Baggage Co.
Shopping
- Type of shops available: Wide range of shops
Parking
- Car Park: Oswald Street NCP Car Park
Dining
- Burger King
- Krispy Kreme
- Gordon St Coffee
- Starbucks
- Upper Crust
- The Beer House
- Patisserie Valerie
- Alston Bar & Beef
Taxis
- Taxi: Taxis are available outside opposite the Gordon Street exit
- Accessible taxis: Accessible taxis can be located on Gordon Street.
Accessibility
- There is step-free access in the whole station via elevators and ramps for train access. There are also escalators.
WC
- Toilets Location: Accessible toilets can be located inside the Gordon Street entrance, use the intercom for access. There is also an accessible toilet on platform 9 opposite the water hydration point. Both toilets are operated with a radar Key Accessible shower is available within the changing places facility.
- National key toilets: No
- Baby changing facilities: Yes
Hotel
- Hotel Indigo Glasgow
- Radisson Blu Hotel, Glasgow
- voco Grand Central Glasgow
Ticket Office
- Mon - Sat: 05:30 - 21:30
- Sun: 09:15 - 21:30
Bike Parking
- Storage sheltered: Yes
- Storage CCTV: Yes
Information Desk
- There is a customer service center in the station located next to the ticket office.
Public transit options for Glasgow Central
- Bus lines: 6, 7, 18, 21, 75, 263, 267, 500 Airport Express
- Train lines: West Coast Main Line, ScotRail, Avanti West Coast, LNER, TransPennine Express, CrossCountry, Caledonian Sleeper
- Location for Rail Replacement Services: Bus pick up / drop off on Gordon St.
Amenities at train station
WifiParkingDiningATMAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingCar RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Friday 06:30 - 20:30 Saturday 06:30 - 18:30 Sunday 09:15 - 20:20
Parking
- Car Park: Station Car Park
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: This is a Category A station. This station has step-free access to all platforms. The Passenger Assist meeting point is at the automatic ticket gates Blue Badge parking bays: 3
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: The toilets are located on the Concourse. The National key toilets are located on the Concourse; these toilets are operated by a radar key. Available between 0630 and 1930
- National key toilets: Yes
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage CCTV: No
Information Desk
- Information available from staff: Yes - from help point,Yes - from ticket office
- Helpline Contact: Tel: 0800 046 1634 and 18001 0800 046 1634 (Deaf and customers who are hard of hearing)
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for Inverness
- Location for Rail Replacement Services: Buses pick up/drop off from the Eastgate side of the station at the short stay car park
Amenities at train station
WifiLockersParkingDiningATMTaxisAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingCar RentalInformation Desk
Luggage Cartsinformation
Ticket Office Hours
- 6:00 AM - 11:00 PM Monday - Sunday
Number of platforms
7Wifi
- Free
Parking
- The car park is open 24/7. Access is available via College Street.
Dining
- The Silver Darling
- Moonfish Cafe
Taxis
- Outside the main entrance.
Accessibility
- Elevators, ramps, restrooms.
WC
- £0.30
Hotel
- Residence Inn Aberdeen
- Hilton Aberdeen TECA
- Jurys Inn Aberdeen
Lost and Found Office
- Located in the main concourse
Bike Parking
- 80 places, covered
Car Rental
- Enterprise
- Europcar
Information Desk
- Located in the main concourse
Luggage Carts
- Free
Station Plan
- Hall 1: main entrance, ticket office, and platforms
- Hall 2: waiting area and shops
Public transit options for Aberdeen
- Bus: Several lines available
- Train: ScotRail services
- National Rail services
ScotRail destinations
Not sure where to begin your ScotRail adventure? Check out these popular ScotRail destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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