Staff help available: Yes | Step free access coverage: Yes | Step free access note: Step-free category B1 Station. Step-free access to all platforms - may include long or steep ramps. Access between platforms may be via the street. This station has step-free access to all platforms. Access to Platform 1 (for trains towards London and Reading) is via ramp (1: 18, 25m) from car park, drop-off etc. Access to Platform 2 (for trains towards Southampton and Portsmouth) is step-free from forecourt (NB forecourt slopes away at 1: 10). Platform 2 night gate has short 1: 8 ramp. Access between platforms is via footbridge with lifts (available 24 hours), through subway (stepped) or via the street (745m, some narrow pavements and steep gradients) | Accessible ticket machines: There are accessible ticket machines at this station | Accessible ticket machines note: All South Western Railway ticket machines are able to sell tickets with Disabled Persons Railcard discounts. All machines are accessible, however the station may not be so please check the station access note for further details | Accessible toilets: Yes | Ramp for train access: Yes | Wheelchairs available: Yes | Impaired mobility set down / pick up points available: No