Birmingham New Street (BHM) (Train Station): Departures and guide

Wed, Nov 19
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station information and services

Birmingham New Street

Amenities at train station
WifiWifi
LockersLockers
ShoppingShopping
ParkingParking
DiningDining
ATMATM
TaxisTaxis
AccessibilityAccessibility
WCWC
HotelHotel
LoungeLounge
Lost and Found OfficeLost and Found Office
Ticket OfficeTicket Office
Bike ParkingBike Parking
Bike RentalBike Rental
Car RentalCar Rental
Information DeskInformation Desk
information
ticketOfficeHours
Ticket Office Hours
  • Mon - Sat: 05:15 - 23:00
  • Sun: 07:30 - 23:00
Wifi
Wifi
  • Pay as you go Wi-Fi is available from Sky Wi-Fi The Cloud.
Lockers
Lockers
  • You can leave bags with Excess Baggage Co inside the entrance off Hill Street.
Shopping
Shopping
  • Type of shops available: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier
Parking
Parking
  • Car Park: Short Stay Car Park
Dining
Dining
  • All Bar One
  • Leon
  • Caffè Nero
  • Five Guys
  • Krispy Kreme
  • The Pasty Shop
  • Upper Crust
  • Wasabi
  • Starbucks
  • Hotel Chocolat
Taxis
Taxis
  • Taxi: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
  • Accessible taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi
Accessibility
Accessibility
  • Step-free access in the whole station and ramps available for train access. All platforms have elevators and escalators.
WC
WC
  • Toilets Location: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
  • National key toilets: Yes
  • National key toilets location: Close to Platforms 1A and 12A and Platforms 10 and 11B
  • Baby changing facilities: Yes
  • Baby changing facilities location: Female toilets,Male toilets
Hotel
Hotel
  • Holiday Inn Birmingham City Center
  • Premier Inn Birmingham City Center (New St Station)
  • Radisson Blue Hotel, Birmingham
Lounge
Lounge
  • Waiting rooms location: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Ticket Office
Ticket Office
  • Mon - Sat: 05:15 - 23:00
  • Sun: 07:30 - 23:00
Bike Parking
Bike Parking
  • Storage sheltered: Yes
  • Storage CCTV: Yes
Information Desk
Information Desk
  • In the middle of the station.
Public transit options for Birmingham New Street
  • Bus lines: N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, X70
  • Train lines: West Midlands, CrossCountry, Avanti West Coast, Transport for Wales
  • Onward travel information: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
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Travel from Birmingham City Center to Train Station Birmingham New Street

Birmingham is the second-largest city in Britain. The city is full of diversity and culture, world-class galleries and museums.​ Long teased for its singsong accent, the city is fast evolving to an innovative, modern, and eye-popping architectural gem, with much of the UK's myriad cultures giving the city a contemporary flair. Birmingham city has a sophisticated transit system and is well served by a bus, train and air network. The city has three railway stations that offer connections to both national and local destinations. Train Station Birmingham New Street is at the hub of the national rail network with regular and convenient services to major cities and towns across the UK,  handling about 43 million passengers annually. Other major city center stations in Birmingham city include Birmingham Snow Hill and Birmingham Moor Street. 

What is the best way to get to the train station from the city center?

Train Station Birmingham New Street is named after New Street that runs parallel, though the rail station has never had a direct entrance to New Street. Travelers can get to the train station from Birmingham city center conveniently and quickly by bus, train, or Light rail. Passengers heading to the station can board several bus lines, including 16, 16W, X8, 87, and 6. London Northwestern Railway, West Midlands Railway, and Arriva Trains Wales offer the fastest way of getting to the railway station. Passengers can also travel from Birmingham city center to the train station via the MM1 light rail. Also, a new fleet of trams operates along this route daily linking the station to Snow Hill railway station. 

How far is it from the city center to the train station?

Birmingham New Street train station is situated right at the heart of Birmingham city making it a perfect kick-off point for your Birmingham adventures. The station is less than a mile from the city center, a journey that takes less than five minutes by foot. Passengers can walk along the side of a canal flowing under a bridge in Birmingham city to the station. The railway station has easily accessible parking for cars and bicycles. Undercover bicycle racks are located at the drop and go area off-hill street and between the Odeon walkway and Stephenson Street. Some of the services and facilities provided by the airport include bathrooms and baby changing, currency exchange bureau, lost property, telephones, free WiFi access, photobooths, waiting rooms, and 24 hours customer service.

How accessible is the train station for those with limited mobility?

Birmingham New Street Train Station has been transformed into a major shopping and transport hub. Passenger assistance is available across the station to enable disabled and elderly passengers to receive extra help when traveling should they require it. The entrance footpath from Hill Street has steps, although there is a level of access from the drop-off point. All entrances have automatic doors. Also, all the station platforms have escalators and elevators, aside from platform one which only has stairs and an elevator. For travelers with impaired sight, large-print signs are available at all entrances. The assistance staff has access to wheelchairs for use by those with limited mobility around the station. All the waiting areas have platforms for wheelchair users next to arrival or departure screens. More so, most of the buses are wheelchair accessible with nearby drop off and pick up points.

Local Tips: The train station points of interest

For passengers with lots of luggage or in a hurry, taxis provide the best way of getting to the train station Birmingham New Street from Birmingham city center. Taxis drop off within the "drop and go" close to the Hill Street entrance. A majority of the top attractions in Birmingham are clustered within walking distance from each other and the train station. Travelers can relax at the impressive green spaces such as the Botanical Gardens and Cannon Hill. For a look at incredible creativity, they can visit Digbeth and Custard factory that acts as the center of live music, street food, and arts. Here they can dine with the locals and sample regional meals. And for dessert, how about a visit to the chocolate factory, Cadbury World, home of the world-famous chocolate? 

FAQ: Travel from Birmingham New Street (BHM)

Everything you need to know about Birmingham New Street (BHM): From location, transport connections, and amenities to safety, schedules, and nearby attractions—your complete guide to navigating the station with ease.

FAQs
Birmingham New Street station offers step-free access throughout, with ramps available for train access, and all platforms are equipped with elevators and escalators.
Birmingham New Street is close to attractions such as the Bullring Shopping Centre, Birmingham Museum and Art Gallery, and the historic Birmingham Cathedral.
Car rental services available at Birmingham New Street include Avis and British Rental Car.
Birmingham New Street is located 0 km from the city center, indicating it is right in the heart of Birmingham.
To reach the city center from Birmingham New Street, you can take various bus lines, such as N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, and X70, which have stops on Smallbrook Queensway and Hill Street. Alternatively, taxis are available at the 'drop and go' area in the Hill Street entrance or the taxi rank on Navigation Street by the Stephenson Street / Victoria Square exit. The train lines including West Midlands, CrossCountry, Avanti West Coast, and Transport for Wales also provide access to the city center.
The closest airport to Birmingham New Street is approximately 15 kilometers away.
Arriving at Birmingham New Street 15 to 30 minutes before your train's departure is advisable to allow time for navigating the station and any potential delays at the ticket barriers or platform announcements.
Yes, the Holiday Inn Birmingham City Center is located near Birmingham New Street train station.
Birmingham New Street is located at Station Street, Birmingham, West Midlands, B2 4QA, United Kingdom.
Luggage storage is available at Birmingham New Street through Excess Baggage Co, located inside the entrance off Hill Street.
Parking is available at Birmingham New Street through the Short Stay Car Park.
The train fare from Birmingham New Street to Birmingham Airport (via Birmingham International Station) typically starts at around £3.60 for a standard single ticket.
Virgin Trains, West Midlands Trains, Arriva CrossCountry, and Transport for Wales are train operators that serve Birmingham New Street.
Birmingham New Street offers connectivity through various bus lines including N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, and X70, as well as train services provided by West Midlands, CrossCountry, Avanti West Coast, and Transport for Wales. Nearby bus stops can be found on Smallbrook Queensway and Hill Street, and most buses are wheelchair accessible.
Yes, near Birmingham New Street station, you will find a dining option called All Bar One.
Safety at Birmingham New Street station during early morning or late evening is generally monitored by station staff and security, with CCTV surveillance in place to enhance passenger safety.
Yes, Birmingham New Street station has security measures in place and ticket checks are conducted to ensure passenger safety and compliance.
Yes, at Birmingham New Street, toilets, including male, female, accessible, and baby change facilities, are available in all parts of the station, located between Platforms 2 - 3a in the Blue Lounge, Platforms 10 - 11a in the Yellow Lounge, and Platforms 10 - 11b in the Red Lounge.
Wi-Fi is available at Birmingham New Street as 'Pay as you go' from Sky Wi-Fi The Cloud.
HomeBirmingham New Street (BHM) (Train Station): Departures and guide

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