station information and services
Birmingham New Street
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
- Pay as you go Wi-Fi is available from Sky Wi-Fi The Cloud.
- You can leave bags with Excess Baggage Co inside the entrance off Hill Street.
- Type of shops available: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier
- Car Park: Short Stay Car Park
- All Bar One
- Leon
- Caffè Nero
- Five Guys
- Krispy Kreme
- The Pasty Shop
- Upper Crust
- Wasabi
- Starbucks
- Hotel Chocolat
- Taxi: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
- Accessible taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi
- Step-free access in the whole station and ramps available for train access. All platforms have elevators and escalators.
- Toilets Location: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
- National key toilets: Yes
- National key toilets location: Close to Platforms 1A and 12A and Platforms 10 and 11B
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
- Holiday Inn Birmingham City Center
- Premier Inn Birmingham City Center (New St Station)
- Radisson Blue Hotel, Birmingham
- Waiting rooms location: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
- Storage sheltered: Yes
- Storage CCTV: Yes
- In the middle of the station.
- Bus lines: N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, X70
- Train lines: West Midlands, CrossCountry, Avanti West Coast, Transport for Wales
- Onward travel information: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
From Birmingham New Street (BHM)
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L33591
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L33608Travel from Birmingham City Center to Train Station Birmingham New Street
Birmingham is the second-largest city in Britain. The city is full of diversity and culture, world-class galleries and museums. Long teased for its singsong accent, the city is fast evolving to an innovative, modern, and eye-popping architectural gem, with much of the UK's myriad cultures giving the city a contemporary flair. Birmingham city has a sophisticated transit system and is well served by a bus, train and air network. The city has three railway stations that offer connections to both national and local destinations. Train Station Birmingham New Street is at the hub of the national rail network with regular and convenient services to major cities and towns across the UK, handling about 43 million passengers annually. Other major city center stations in Birmingham city include Birmingham Snow Hill and Birmingham Moor Street.
What is the best way to get to the train station from the city center?
Train Station Birmingham New Street is named after New Street that runs parallel, though the rail station has never had a direct entrance to New Street. Travelers can get to the train station from Birmingham city center conveniently and quickly by bus, train, or Light rail. Passengers heading to the station can board several bus lines, including 16, 16W, X8, 87, and 6. London Northwestern Railway, West Midlands Railway, and Arriva Trains Wales offer the fastest way of getting to the railway station. Passengers can also travel from Birmingham city center to the train station via the MM1 light rail. Also, a new fleet of trams operates along this route daily linking the station to Snow Hill railway station.
How far is it from the city center to the train station?
Birmingham New Street train station is situated right at the heart of Birmingham city making it a perfect kick-off point for your Birmingham adventures. The station is less than a mile from the city center, a journey that takes less than five minutes by foot. Passengers can walk along the side of a canal flowing under a bridge in Birmingham city to the station. The railway station has easily accessible parking for cars and bicycles. Undercover bicycle racks are located at the drop and go area off-hill street and between the Odeon walkway and Stephenson Street. Some of the services and facilities provided by the airport include bathrooms and baby changing, currency exchange bureau, lost property, telephones, free WiFi access, photobooths, waiting rooms, and 24 hours customer service.
How accessible is the train station for those with limited mobility?
Birmingham New Street Train Station has been transformed into a major shopping and transport hub. Passenger assistance is available across the station to enable disabled and elderly passengers to receive extra help when traveling should they require it. The entrance footpath from Hill Street has steps, although there is a level of access from the drop-off point. All entrances have automatic doors. Also, all the station platforms have escalators and elevators, aside from platform one which only has stairs and an elevator. For travelers with impaired sight, large-print signs are available at all entrances. The assistance staff has access to wheelchairs for use by those with limited mobility around the station. All the waiting areas have platforms for wheelchair users next to arrival or departure screens. More so, most of the buses are wheelchair accessible with nearby drop off and pick up points.
Local Tips: The train station points of interest
For passengers with lots of luggage or in a hurry, taxis provide the best way of getting to the train station Birmingham New Street from Birmingham city center. Taxis drop off within the "drop and go" close to the Hill Street entrance. A majority of the top attractions in Birmingham are clustered within walking distance from each other and the train station. Travelers can relax at the impressive green spaces such as the Botanical Gardens and Cannon Hill. For a look at incredible creativity, they can visit Digbeth and Custard factory that acts as the center of live music, street food, and arts. Here they can dine with the locals and sample regional meals. And for dessert, how about a visit to the chocolate factory, Cadbury World, home of the world-famous chocolate?
FAQ: Travel from Birmingham New Street (BHM)
Everything you need to know about Birmingham New Street (BHM): From location, transport connections, and amenities to safety, schedules, and nearby attractions—your complete guide to navigating the station with ease.

