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Provider information and services
Metronom
About
Metronom Eisenbahngesellschaft mbH is a German railway company that has been connecting Northern Germany since 2003. Based in Uelzen, it focuses exclusively on passenger transport, operating services from Hamburg to Bremen, Lüneburg, Uelzen, Hanover, and Göttingen. The company also runs services under the brand Enno from Wolfsburg to Hanover and Hildesheim. Metronom is partly state-owned, with its trains, which can reach speeds of up to 160 km/h, being rented from the state transport company Landesnahverkehrsgesellschaft Niedersachsen mbH (LNVG). They are known for their yellow and blue double-decker trains, offering amenities like extra legroom and refreshments.
Luggage & cancellation policy
Luggage included
One piece of hand luggage and one large piece of luggage included
Luggage storage
Overhead racks, under seats, and designated storage areas
Cancellation Policy
Cancellation possible according to fare conditions
Refund
Full refund if train is cancelled by operator
Amenities on board the train
Wifi
Seat reservation
Seat reservations not included, can be purchased separately
Toilets
USB plugs
Accessibility
Wheelchair spaces and accessible facilities available
Pets
Small pets in carriers travel free, larger dogs need ticket and muzzle
Quiet zone
Family area
Metronom FAQs
Everything you need to know to travel with Metronom: amenities, cancellation policy, luggage allowance and more
Metronom operates in northern Germany, providing connections between major cities such as Hamburg, Bremen, and Hannover.
Metronom trains are accessible for passengers with reduced mobility, offering wheelchair spaces and accessible facilities.
Cancellation with Metronom is possible according to the fare conditions associated with your ticket purchase.
Customers traveling with Metronom do not need to go through a formal check-in process; simply board with a valid ticket.
If you miss your connection due to a delay with Metronom, you are eligible for compensation.
Refunds for Metronom are processed within 2-4 weeks, and standard tickets are refundable before the first day of validity.
You can submit a compensation request for Metronom by claiming a refund for Standard tickets, which are refundable before the first day of validity, with the processing period typically taking between 2 to 4 weeks.
If your train with Metronom is delayed, you may be eligible for compensation, as Metronom provides compensation for connection delays.
For a train delay with Metronom exceeding 120 minutes, the compensation is 50% of the ticket price.
For a delay of 60-119 minutes, Metronom provides a compensation of 25% of the ticket price.
Metronom services typically depart from major stations in Germany, such as Hamburg and Bremen, as it operates in the regional areas of Lower Saxony, Hamburg, and Bremen.
On Metronom trains, you can place your luggage in overhead racks, under seats, and designated storage areas, with one piece of hand luggage and one large piece of luggage included.
Metronom does not operate overnight trains, as night journeys are not available.
When traveling with Metronom, a passport may not be necessary if you are traveling domestically within regions where identification is not typically required, but it is advisable to carry some form of identification for circumstances that may require it.
Small pets in carriers can travel for free on Metronom trains, while larger dogs require a ticket and must wear a muzzle.
If your train is canceled by Metronom, you will receive a full refund.
Metronom offers refundable tickets; however, the specific refund policies and conditions can vary, so it's recommended to check their official terms for detailed information regarding which ticket types are refundable.
Metronom trains are equipped with USB plugs.
Subway tickets cannot be purchased on the Metronom train.
Metronom does not offer compensation for delays caused by weather or strikes.
Metronom trains offer onboard WiFi for passengers.
Metronom offers quiet zones on their services, allowing passengers to enjoy a peaceful travel experience without disturbances.
station information and services
Most popular Metronom train stations
Amenities at train station
Wifi
Lockers
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lounge
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- Mon - Fri: 06:00 - 21:30
- Sat - Sun: 08:00 - 20:15
Distance to city center
2 kmWifi
- Free Wi-Fi in the station.
Lockers
- The station has luggage lockers.
Dining
- Le Crobag
- Burger King
- Coffee Fellows
- Havin Grill
- KFC
- Mr. CLOU
- Starbucks
- dean&david
- SPAR Express
- Pommesfreunde
- & more
Accessibility
- Wheelchair friendly with lifts and ramps. Contact the Mobility Service Centre at +49 3065212888 or [email protected].
Hotel
- Boutique 053 Hamburg Main Station
- IntercityHotel Hamburg Hauptbahnhof
- Park Hyatt Hamburg
Information Desk
- Located in the east hall on the opposite side of the DB ticket office.
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Monday: 06:30 - 21:00
- Tuesday: 06:30 - 21:00
- Wednesday: 06:30 - 21:00
- Thursday: 06:30 - 21:00
- Friday: 06:30 - 21:00
- Saturday: 07:30 - 21:00
- Sunday: 07:30 - 21:00
Distance to city center
1 kmDining
- Du & ich
- Mexcal
- Savarin
- Aldo
Hotel
- City-Hotel
- Buthmann
- Hotel Bremer Haus
- Courtyard by Marriott
Hamburg Airport
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Distance to city center
6 kmDining
- McDonald's
- St. Pauli
- Scoom
- McCafé
Hotel
- Leonardo Inn Airport
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sat: 07:00 - 20:00
- Sun: 08:00 - 20:00
Wifi
- Free Wi-Fi in the station.
Lockers
- Luggage lockers are located near the main entrance.
Dining
- Balzac Coffee
- Burger King
- McDonald's
- dean&david
- Dunkin' Donuts
- asiahung
- Mr. CLOU
- Nordsee
- Starbucks
- Pizza Hut
- & many more
Accessibility
- Escalators, elevators, wheelchair access. Contact the Mobility Service Centre at +49 3065212888 or [email protected].
Hotel
- Grand Hotel Mussmann
- IntercityHotel Hannover
- Hotel Loccumer Hof
Information Desk
- Located near the main entrance by the DB ticket office.
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Distance to city center
1 kmDining
- Zimmermann
- Cafe Frau Amboss
- Döner Treff
- Cappuccino-Bar
Hotel
- Hesse Hotel
- Althoff Hotel Fürstenhof Celle
Metronom destinations
Not sure where to begin your Metronom adventure? Check out these popular Metronom destinations for travel details and nearby attractions:
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