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Provider information and services
Lumo
About
Lumo are an open access operator launched in 2021 owned by FirstGroup providing train travel from London to Scotland and the North-East of England. It runs between London and Edinburgh along the East Coast Main Line. Lumo trains offer 100% electric travel along with amenities like comforable seating, free WiFi & their LumoEats at-seat catering in their single Standard Class. Lumo offered two ticket types their advance tickets LumoFixed which are only valid on the date and train booked but are exchangeable prior to departure and their Anytime tickets which can be used on any Lumo train on the date of your ticket.
Luggage & cancellation policy
Luggage included
One piece of hand luggage and one piece of hold luggage included
Luggage storage
Overhead racks and luggage storage areas at the end of carriages
Cancellation Policy
Refunds according to ticket type conditions
Refund
Full refund if train is cancelled by operator
Amenities on board the train
Wifi
Food sold onboard
Cafe bar serving hot and cold drinks, snacks, and light meals. First Class includes complimentary refreshments
Seat reservation
Seat reservation included with all tickets
Toilets
USB plugs
Accessibility
Wheelchair spaces available, accessible toilets, and staff assistance for boarding
Pets
Small pets in carriers travel free. Dogs on leads allowed with fee
Quiet zone
Popular routes
Lumo train tickets
Select the route
Showing the fastest and cheapest results for Jan 03
Lumo
04:56PM4h30
Edinburgh09:26PMLondon
$1231One-way
0 transfers
Popular Lumo routes
Edinburgh to London train
from $41
Direct trains available
4h01 average duration
9trains per day
Served by
- LNER
- Grand Central Trains
- CrossCountry
- Lumo
- TransPennine Express
- Caledonian Sleeper
- Avanti West Coast
Newcastle to Edinburgh train
from $10
Direct trains available
1h24 average duration
11trains per day
Served by
- Lumo
- CrossCountry
- LNER
- Northern Rail (3)
- TransPennine Express
London Kings Cross (KGX) to Edinburgh Waverley (EDB) train
from $65
Direct trains available
4h11 average duration
6trains per day
Served by
- LNER
- Avanti West Coast
- TransPennine Express
- Caledonian Sleeper
- Lumo
- CrossCountry
Edinburgh to Newcastle train
from $10
Direct trains available
1h24 average duration
12trains per day
Served by
- TransPennine Express
- LNER
- Lumo
- CrossCountry
- Northern Rail (3)
Newcastle to London train
from $52
Direct trains available
2h34 average duration
12trains per day
Served by
- First Hull Trains
- Lumo
- Grand Central Trains
- East Midlands Trains
- LNER
- CrossCountry
London Kings Cross (KGX) to Newcastle station (NCL) train
from $62
Direct trains available
2h37 average duration
7trains per day
Served by
- Grand Central Trains
- Lumo
- TransPennine Express
- First Hull Trains
- East Midlands Trains
- LNER
London to Glasgow train
from $73
Direct trains available
4h31 average duration
7trains per day
Served by
- LNER
- Lumo
- Avanti West Coast
- Caledonian Sleeper
- TransPennine Express
- CrossCountry
- Northern Rail (3)
London to Edinburgh train
from $68
Direct trains available
4h11 average duration
9trains per day
Served by
- Lumo
- CrossCountry
- TransPennine Express
- Avanti West Coast
- LNER
- Caledonian Sleeper
Edinburgh Waverley (EDB) to London Kings Cross (KGX) train
from $59
Direct trains available
4h11 average duration
6trains per day
Served by
- Avanti West Coast
- Caledonian Sleeper
- CrossCountry
- Grand Central Trains
- TransPennine Express
- Lumo
- LNER
London to Newcastle train
from $58
Direct trains available
2h36 average duration
11trains per day
Served by
- CrossCountry
- Grand Central Trains
- First Hull Trains
- Lumo
- LNER
- East Midlands Trains
Lumo FAQs
Everything you need to know to travel with Lumo: amenities, cancellation policy, luggage allowance and more
You can travel with Lumo on their service running between London King's Cross and Edinburgh Waverley, offering stops at key locations like Newcastle and Morpeth.
Lumo trains are equipped with wheelchair spaces, accessible toilets, and staff assistance for boarding, ensuring accessibility for passengers with reduced mobility.
Train cancellations with Lumo are subject to refunds based on the ticket type conditions.
No formal check-in process is required with Lumo; simply board the train with a valid ticket.
Yes, Lumo offers compensation if you miss your connection due to a delay.
Refunds with Lumo take approximately 2-3 weeks for processing, with Anytime tickets being fully refundable, while Advance tickets are non-refundable.
For passengers using Lumo, anytime tickets are fully refundable but advance tickets are non-refundable. However, refunds typically take 2-3 weeks for processing once a request is submitted.
If your train with Lumo is delayed, they offer compensation for connection delays.
For a train delay with Lumo exceeding 120 minutes, the compensation is 50% of the ticket price.
If a Lumo train is delayed between 60-119 minutes, the compensation is 25% of the ticket price.
Lumo operates trains from London King's Cross.
Passengers traveling with Lumo can place their one piece of hand luggage in the overhead racks and their one piece of hold luggage in the luggage storage areas at the end of the carriages.
Lumo does not operate overnight train services as night journeys are not available.
You do not need to bring your passport for domestic journeys with Lumo, as they operate within the United Kingdom. However, having a valid form of identification is advisable.
Small pets in carriers can travel for free on Lumo trains, while dogs on leads are permitted with an applicable fee.
If your train is canceled by the operator Lumo, you are entitled to a full refund.
Refunds for train tickets with Lumo are subject to specific terms and conditions; generally, Off-Peak and Anytime tickets may be eligible for refunds, while Advance tickets are typically non-refundable.
Yes, Lumo trains offer USB plug sockets for passenger convenience.
Lumo trains do not offer the option to buy subway tickets onboard.
Lumo does not provide compensation for delays caused by weather or strikes.
Yes, Lumo trains offer WiFi onboard for passengers to stay connected during their journey.
Lumo offers quiet zones on their services for travelers seeking a more peaceful journey experience.
station information and services
Most popular Lumo train stations
Amenities at train station
Wifi
Lockers
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Information Deskinformation
Ticket Office Hours
- Mon - Fri: 05:00 - 01:36
- Sat: 05:00 - 00:36
- Sun: 05:30 - 01:36
Wifi
- Free, unlimited Wi-Fi in the station.
Lockers
- Located by the entrance of Platform 9 provided by Excess Baggage Co, open daily from 08:00 until 21:00.
Shopping
- Type of shops available: Cafes, bars, kiosks, restaurants, delicatessens, confectioners, groceries, food and drink to eat in or take away. clothes, stationery, flowers, photo processing, mobile phones, bureau de change, shoe repairs, key cutting, Pharmacy and prescriptions, optician, fitness, health and beauty services.
Parking
- Car Park: Station Car Park
Dining
- Caffè Nero
- Starbucks
- The Pasty Shop
- Upper Crust
- Giraffe World Kitchen
- Black Sheep Coffee
- Hotel Chocolat
- Leon
- Pret a Manger
- Wasabi
- & more
Taxis
- Taxi: The taxi rank is situated on Pancras Road just outside of the station.
- Accessible taxis: Accessible taxis are located at the taxi rank situated on Pancras Road just outside of the station. The taxi rank is located outside the station on Pancras Road. There is a help point at the taxi rank that can be used to request disability assistance. All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair.
Accessibility
- There is step-free access in the whole station to all platforms. There are elevators between the concourse and Mezzanine and London Underground ticket hall.
WC
- Toilets Location: The toilets including accessible toilets are located next to platform 9. There also toilets on the Mezzanine Level.
- National key toilets: Yes
- National key toilets location: Accessible toilets are located next to platform 9 and can be operated by a radar key.
- Baby changing facilities: Yes
Hotel
- Point A Hotel, London Kings Cross St Pancras
- Premier Inn London Kings Cross Hotel
- St. Pancras Renaissance Hotel London
Ticket Office
- Mon - Fri: 05:00 - 01:36
- Sat: 05:00 - 00:36
- Sun: 05:30 - 01:36
Bike Parking
- Storage sheltered: Yes
- Storage location: Platforms 1, 8 & 9
- Storage CCTV: Yes
Information Desk
- Located near the main entrance.
Public transit options for London Kings Cross
- Underground lines: Circle, Piccadilly, Hammersmith & City, Northern, Metropolitan, Victoria
- Bus lines: 10, 17, 30, 45, 46, 59, 63, 73, 91, 205, 214, 259, 390, 476
- Train lines: Thameslink, Grand Central, Hull, London North Eastern, Gatwick Express
- Metro: N/A
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotel
LoungeLost and Found OfficeTicket OfficeBike Parking
Car RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sat: 05:00 - 23:59
- Sun: 07:00 - 23:59
Wifi
- Free public Wi-Fi available.
Lockers
- You can leave luggage at Excessive Baggage Company on Platform 2.
Shopping
- Type of shops available: Wide range of shops Passport Photo Booth
Parking
- Car Park: New Street: Long Stay
Dining
- Bagel Factory
- Burger King
- Caffè Nero
- Costa Coffee
- JD Wetherspoon
- The Pasty Shop
- The Beer House
- M&S
- Pret a Manger
Taxis
- Taxi: Nearest Taxi Ranks are on Market St and Waverley Bridge outside the station.
- Accessible taxis: Taxi ranks are located on Waverley Bridge and also Market Street. Market Street can be accessed step free via available lifts.
Accessibility
- Entrances are step free. Station is equipped with an elevator. Staffed with guide communicators for the deaf. Tactile warning strips are on the platform edges for the blind.
WC
- National key toilets: Yes
- National key toilets location: At entrance to Public Toilets
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets,
Hotel
- Old Waverley Hotel
- Jurys Inn Edinburgh
- The Scotsman Hotel
Ticket Office
- Mon - Sat: 05:00 - 23:59
- Sun: 07:00 - 23:59
Bike Parking
- Storage sheltered: Yes
- Storage location: Cycle storage can be found in the station: by the lift at Platform 2 (37 spaces) Platform 3 (68 Spaces) and adjacent to Platform 19 (86 Spaces). Additional cycle spaces are available in New Street car park (32 spaces).
- Storage CCTV: Yes
Information Desk
- Information booths are located on the concourse.
Public transit options for Edinburgh Waverley
- Bus lines: 22, 30, 33, X22, X25, X37
- Train lines: Avanti West Coast, Caledonian Sleeper, CrossCountry, LNER, ScotRail, Transpennine Express
- Location for Rail Replacement Services: Buses pick up/drop off on Waterloo Place, pick up across from Apex Hotel and drop off outside the Apex Hotel.
- Metro: No metro available.
Amenities at train station
WifiShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sat: 05:00 - 21:20
- Sun: 07:30 - 21:20
Wifi
- Free Wi-Fi available in the station.
Shopping
- Type of shops available: WH Smith, Boots, Sainsbury, Costa, Cafe Nero, Pumpkin Cafe, AMT Coffee,.Greggs, Centurion,Destination 1850 and M&S
Parking
- Car Park: Short stay
Dining
- Caffè Nero
- Costa Coffee
- Pumpkin Cafe Shop
- AMT Coffee
- Burger King
- The Centurion
- Destination 1850
- Pasta Station
Taxis
- Taxi: Newcastle is a large station, taxis are available 24/7 from the station taxi rank.
Accessibility
- Step-free access throughout station, elevators, accessible ticket machine, wheelchairs available.
WC
- Toilets Location: The toilets are located on Platform 3, Platform 4 and Platform 12. The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a RADAR key. A RADAR key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platform 3/4.
- National key toilets: Yes
- National key toilets location: The National key toilets are located on Platforms 3 and 4, and a changing places toilet is available on Platform 12; these toilets are operated by a radar key. A radar key is available from the Customer Information Point (located on the Main Concourse), Station Management Centre (located on the Main Concourse) or from station staff on Platforms 3/4.
- Baby changing facilities: Yes
Hotel
- The County Hotel, Newcastle
- Hampton by Hilton Newcastle
- Royal Station Hotel
Lounge
- Waiting rooms location: This station has heated waiting rooms available. Seating is available at an accessible height in the waiting room and on platforms
Ticket Office
- Mon - Sat: 05:00 - 21:20
- Sun: 07:30 - 21:20
Bike Parking
- Storage sheltered: Yes
- Storage location: Platform 12 at the south end of the station and outside the Station Management Centre at the north end of the station.
- Storage CCTV: Yes
Information Desk
- Information desk is available in the main station building on the concourse.
Public transit options for Newcastle
- Metro lines: Green, Yellow
- Bus lines: 1, 8, 10, 11, 12, 12A, 22, 22X, 30, 31, 38, 131
- Train lines: LNER, CrossCountry, TransPennine Express, Northern
- Location for Rail Replacement Services: Rail Replacement Coaches leave from the front of the station.
Lumo destinations
Not sure where to begin your Lumo adventure? Check out these popular Lumo destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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