Barrier Free Travel:
- Our trains are generally accessible for passengers with reduced mobility
- Features include wide entrances, multiple wheelchair spaces, required maneuvering areas, and universal toilets near wheelchair spaces
Enhanced travel facilities include:
- Transfer seats and wheelchair/rollator spaces
- Bookable wheelchair spaces on long-distance trains
- Discounted Flex price with disability documentation
- Universal toilets in most trains
- New local trains feature wheelchair ramps
- Free transport for orthopedic aids, with some regional variations
Trains feature facilities for individuals with walking disabilities:
- Boarding marked with a wheelchair symbol
- Automatic doors (excluding IC/EC bistro coaches)
- Reserved seat with nearby wheelchair space
- Option to reserve a companion seat
- ICE trains feature a service call button and height-adjustable table for wheelchair users
- Most Intercity trains provide at least one wheelchair space, often two to four
- On busy routes, many ICE 3 and ICE T trains consist of two units, each with one wheelchair space
Deutsche Bahn Mobility Service Centre offers assistance for:
- Boarding, changing, and disembarking
- Wheelchair lifts, if needed
- Information on suitable trains
- Station accessibility inquiries
- Minimum transfer time guidance
Contact the Mobility Service Centre (MSZ) at:
- Phone: 030 65212888
- Fax: 030 65212899
- Email: msz@deutschebahncom
- Opening hours:
- Monday to Friday: 6-22 o’clock
- Saturday, Sunday, and public holidays: 8-20 o’clock
- Book online: bahnde/service/individuelle-reise/barrierefrei
- Book our service by 8 pm the day before your trip for domestic travel
- For assistance abroad, please provide 36 hours' notice
Service animals:
- Guide and assistance dogs travel free and are not required to wear muzzles on the train
Severe disabilities, including children with a valid pass, travel for free on:
- All Deutsche Bahn local trains (IRE, RE, FEX, MEX, RB, and S-Bahn)
- Local trains operated by other railway companies
- Public transport on network routes
- Different rules apply when traveling abroad, and you will need a ticket for long-distance journeys.