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Provider information and services
Tfl Rail
About
Tfl Rail is a railway service operated by Transport for London in the United Kingdom. It operates on the Great Western Main Line and the Heathrow branch of the London Underground. The service runs from Paddington in London to Reading, Maidenhead, Slough, and Heathrow Airport. It also serves the towns of Taplow, Burnham, Twyford, and Hayes & Harlington. All trains are air-conditioned and feature onboard Wi-Fi, power sockets, and digital information screens. Tfl Rail offers a range of ticket types, including single and return tickets, season tickets, and Oyster cards. Oyster cards are the most popular ticket type, allowing passengers to pay for their journey with a single card. The most popular routes for Tfl Rail are Paddington to Reading, Paddington to Maidenhead, and Paddington to Heathrow Airport. These routes offer frequent services and provide passengers with a convenient way to travel between London and the surrounding areas.
Luggage & cancellation policy
Luggage included
Standard luggage allowance included with ticket
Luggage storage
Dedicated luggage storage areas in carriages
Cancellation Policy
Refunds available through TfL website or customer service
Refund
Full refund available for service cancellations
Amenities on board the train
Wifi
Food sold onboard
No dedicated dining car. Passengers can bring their own food and drinks
Toilets
USB plugs
Accessibility
Step-free access at most stations, wheelchair spaces on trains, priority seating
Pets
Small pets travel free. Dogs must be leashed. Guide dogs welcome
Quiet zone
Family area
Popular routes
Tfl Rail train tickets
Select the route
Showing the fastest and cheapest results for Nov 21
Tfl Rail
05:36AM0h26
Heathrow Terminals 2 & 3 (HXX)06:02AMLondon Paddington (PAD)
$201One-way
0 transfers
Tfl Rail
05:21AM0h27
Heathrow Terminals 2 & 3 (HXX)05:48AMLondon Paddington (PAD)
$201One-way
0 transfers
Tfl Rail
12:13AM0h29
Heathrow Terminals 2 & 3 (HXX)12:42AMLondon Paddington (PAD)
$201One-way
0 transfers
Popular Tfl Rail routes
Reading to Maidenhead train
from $9
Direct trains available
0h12 average duration
6trains per day
Served by
- Great Western Rail
- Tfl Rail
London Heathrow Airport to London Paddington (PAD) train
from $13
Direct trains available
0h25 average duration
30trains per day
Served by
- Heathrow Express
- Tfl Rail
- Tube
London Paddington (PAD) to Heathrow Terminals 2 & 3 (HXX) train
from $13
Direct trains available
0h15 average duration
9trains per day
Served by
- Heathrow Express
- Tube
- Tfl Rail
London Paddington (PAD) to London Heathrow Airport train
from $13
Direct trains available
0h15 average duration
32trains per day
Served by
- Heathrow Express
- Tfl Rail
- Tube
Maidenhead to Reading train
from $7
Direct trains available
0h14 average duration
6trains per day
Served by
- Tfl Rail
- Great Western Rail
Heathrow Terminals 2 & 3 (HXX) to London Paddington (PAD) train
from $13
Direct trains available
0h15 average duration
8trains per day
Served by
- Tube
- Tfl Rail
- Heathrow Express
Slough to Reading train
from $9
Direct trains available
0h16 average duration
7trains per day
Served by
- Great Western Rail
- Tfl Rail
Reading to Slough train
from $10
Direct trains available
0h15 average duration
7trains per day
Served by
- Great Western Rail
- Tfl Rail
London Paddington (PAD) to Heathrow Terminal 5 (HWV) train
from $10
Direct trains available
0h21 average duration
8trains per day
Served by
- Tube
- Heathrow Express
- Tfl Rail
Heathrow Terminal 5 (HWV) to London Paddington (PAD) train
from $13
Direct trains available
0h20 average duration
7trains per day
Served by
- Heathrow Express
- Tube
- Tfl Rail
Tfl Rail FAQs
Everything you need to know to travel with Tfl Rail: amenities, cancellation policy, luggage allowance and more
Tfl Rail operates routes between London and several destinations, including Reading, Heathrow Airport, and Shenfield.
Tfl Rail provides step-free access at most stations, offers wheelchair spaces on trains, and priority seating to ensure accessibility for passengers with reduced mobility.
You can cancel your train with TfL Rail by requesting a refund through the TfL website or contacting their customer service.
For Tfl Rail, you do not need a formal check-in process; simply tap in with a contactless payment card or a ticket at the station barriers.
If you miss your connection due to a delay, Tfl Rail offers compensation for such inconveniences.
Tfl Rail typically processes refunds or compensation within 10 working days if the ticket is unused and claimed within 28 days of purchase.
You have up to 28 days from purchase to submit a compensation request with TfL Rail, provided the ticket is unused, and refunds are typically processed within 10 working days.
If your train with Tfl Rail is delayed, you may be eligible for compensation for the delay.
Tfl Rail provides compensation of 50% of the single fare for delays over 30 minutes.
For a train delay with TfL Rail between 60-119 minutes, the compensation is 25% of the single fare for delays over 15 minutes.
Tfl Rail services typically depart from key stations such as London Paddington and London Liverpool Street.
For Tfl Rail services, it is generally recommended to arrive at the station at least 15 minutes before your scheduled departure to allow time for any necessary boarding procedures. Train tickets can be purchased through https://www.omio.com.
For Tfl Rail services, it is generally recommended to arrive at the station at least 15 minutes before your scheduled departure to allow time for any necessary boarding procedures. Train tickets can be purchased through https://www.omio.com.
On Tfl Rail trains, there are dedicated luggage storage areas in the carriages, and a standard luggage allowance is included with your ticket.
Tfl Rail does not operate overnight trains, as night journeys are not available.
You do not need to bring your passport when traveling with Tfl Rail, as it operates within the UK and does not require additional identification for domestic travel.
Small pets can travel for free on Tfl Rail trains. Dogs must be leashed, and guide dogs are welcome.
If your train is canceled with Tfl Rail, you are eligible for a full refund as per their policy for service cancellations.
Tfl Rail offers refunds on tickets that are purchased but not used, including those in cases of service cancellations or delays. Refund policies can vary, so it's important to check the specific terms and conditions for each ticket type.
Tfl Rail trains do not have plug sockets; however, they are equipped with USB plugs for passengers to charge their devices.
Buying subway tickets onboard is not available on Tfl Rail trains.
Tfl Rail does not provide compensation for delays caused by weather or strikes.
WiFi is available onboard Tfl Rail trains.
Tfl Rail offers quiet zones for passengers seeking a peaceful journey.
station information and services
Most popular Tfl Rail train stations
Amenities at train station
Wifi
Lockers
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lounge
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- 24/7
Wifi
- Free Wi-Fi in the station.
Lockers
- Luggage lockers are located near the taxi stand beside Platform 11.
Shopping
- Type of shops available: News agent Flower stall Shoe repairer Wide range of shops Mini supermarket Pharmacy Convenience store High street shops Off Licence Passport Photo Booth
Parking
- Car Park: Station Car Park
Dining
- Wasabi
- The Beer House
- Barburrito
- Upper Crust
- The Mad Bishop & Bear (Fullers)
- The Pasty Shop
- Burger King
- Pret a Manger
- The Savanna
- Soboro Bakery
- & more
Taxis
- Taxi: The taxi deck is situated above Platform 12 and is accessed via the concourse and platform 12, which has escalators and lifts to the upper level to the covered marshalled taxi rank. A queuing system is in operation. There is also a separate collection point for pre-booked taxis and a drop off point
- Accessible taxis: All London Black Cabs can accommodate wheelchair passengers without wheelchair users having to leave their wheelchair. There is also a separate collection point for prebooked taxis also further away from the lifts.
Accessibility
- Wheelchair access, escalators, elevators.
WC
- Toilets Location: Accessible toilets are located on Platforms' 1 and 12. A Changing Places facility is located on Platform 12. There are dedicated breastfeeding rooms / Parent & Baby rooms; within the Ladies toilets on Platform 1 within the public toilets on Platform 12.
- National key toilets: Yes
- National key toilets location: Accessible toilets are located on Platforms 1 and 12.
- Baby changing facilities: Yes
Hotel
- Hilton London Paddington
- Mercure London Paddington Hotel
- The Pilgrm
Lounge
- Waiting rooms location: Platform 12
Ticket Office
- 24/7
Bike Parking
- Storage sheltered: Yes
- Storage location: On platform 8/9 and 10
- Storage CCTV: Yes
Information Desk
- Located near Platform 1.
Public transit options for London Paddington
- Underground lines: Bakerloo Line, Circle Line, District Line, Hammersmith Line
- Bus lines: N7, 23, 27, N27, 36, 205, N205, 332, 7, 46, A1, 18, N18
- Train lines: Great Western Main Line, Heathrow Express
- Metro: Tube Lines.
Amenities at train station
WifiLockersParkingDiningATMTaxisAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Desk
Luggage Cartsinformation
Ticket Office Hours
- 6:00 AM - 8:00 PM Monday - Sunday
Number of platforms
5Wifi
- Free
Parking
- The car park is open 24/7. Access is via Brunel Way.
Dining
- The Moon and Spoon
- The Red Lion
Taxis
- Outside the main entrance.
Accessibility
- Elevators, ramps.
WC
- £0.50
Hotel
- Holiday Inn Slough - Windsor
- Moxy Slough
- Travelodge Slough
Lost and Found Office
- Located in the main hall
Bike Parking
- 36 places, covered
Car Rental
- Enterprise
- Europcar
Information Desk
- Located in the main hall
Luggage Carts
- Free
Station Plan
- Hall 1: main entrance, platform 1-5 for trains to London and Reading
- Hall 2: ticket office and waiting area
Public transit options for Slough
- Train: Great Western Railway services
- Bus: Several local bus services available
Amenities at train station
ShoppingParkingDiningATMAccessibilityWCHotelLoungeTicket OfficeBike ParkingBike RentalCar Rentalinformation
Ticket Office Hours
- Opening hours: Monday - Friday 05:15 - 22:45 Saturday 05:30 - 22:45 Sunday 07:15 - 22:45 Please note: Reservations and tickets requiring reservations are sold at the following times only: Mon - Sat 08:00 - 20:00 and Sun 09:00 - 20:00
Parking
- Car Park: Multi Storey Car Park
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: platforms can be reached via lift and bridge, ticket office is step free.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible public telephones: Accessible low-level Pay Phone is available at the station main concourse. Please request staff assistance if you need to.
- Accessible taxis: Accessible taxi are available at the station entrance. please request staff assistance if you need to.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible ticket machines note: Accessible ticket machines are located at the station entrance by the ticket office and at the car park.
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: Toilets are located on Station Platforms and in The Brunel Arcade building
- National key toilets: Yes
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage location: Front of station, underground short stay car park and long stay car park.
- Storage CCTV: No
Public transit options for Reading
- Location for Rail Replacement Services: At the North side of the station
Amenities at train station
WifiShoppingParkingATMAccessibilityWCLost and Found OfficeTicket Officeinformation
Address
Heathrow Airport Terminals 2 & 3 station, Inner Ring Road, Heathrow Airport, Greater London, TW6 1WDTicket Office Hours
- Opening hours: Monday - Sunday 05:00 - 23:59
Distance to city center
23 kmParking
- Car Park: No
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Level access to platforms, lifts to airport facilities. Ticket Office is step free. Wheelchair users can board trains with ease as the platforms are level with the trains.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: No
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: No
WC
- National key toilets: No
- Baby changing facilities: Yes
Public transit options for Heathrow Terminals 2 & 3
- Onward travel information: National Rail trains serving London Paddington National Express coaches to Victoria Coach Station and Gatwick Airport London Underground
- Metro: Connection available with the London Underground (Piccadilly Line)
Amenities at train station
WifiShoppingParkingDiningAccessibilityWCLoungeLost and Found OfficeTicket OfficeBike Parkinginformation
Ticket Office Hours
- Opening hours: Monday - Friday 06:00 - 21:00 Saturday 06:45 - 21:00 Sunday 07:00 - 21:00 Please note: Reservations and tickets requiring reservations are only sold between 10:00 and 17:00
Shopping
- Type of shops available: WHSmith
Parking
- Car Park: Station Car Park
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Step-free category B1 station - this station has a degree of step-free access to the platforms. Platforms 2 to 5 are accessed via the lifts from the subway. Platform 1 is only step free accessible via the Shoppenhangers Road Car Park.
- Accessible car park equipment: Wheelchair users may require assistance using car park equipment at this station
- Accessible public telephones: Yes
- Accessible taxis: Accessible taxis are available. Please request staff assistance.
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: Platform 4
- National key toilets: Yes
- National key toilets location: The radar key is available from station staff.
- Baby changing facilities: Yes
- Baby changing facilities location: Accessible WC on platform 4
Lounge
- Waiting rooms location: Platform 4
Bike Parking
- Storage sheltered: Yes
- Storage location: Shoppenhangers Lane, front of Station and side of station
- Storage CCTV: Yes
Public transit options for Maidenhead
- Location for Rail Replacement Services: Station forecourt
Tfl Rail destinations
Not sure where to begin your Tfl Rail adventure? Check out these popular Tfl Rail destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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