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Provider information and services
ESMERALDA
About
Transportes Esmeralda S.A.S. is a Colombian company specializing in interurban and rural bus transportation since 1972. With a fleet of over 182 vehicles, including buses, busetas, microbuses, and minivans, they offer services tailored to various needs, such as corporate, educational, and tourism sectors. Their modern vehicles are equipped with amenities like air conditioning, entertainment systems, and GPS tracking for enhanced comfort and safety. The company operates more than 58 urban routes, emphasizing punctuality, responsibility, and customer satisfaction.
Luggage & cancellation policy
Luggage included
One checked bag up to 30kg and one carry-on up to 5kg
Additional luggage
Additional luggage can be purchased with weight and size restrictions
Amenities on board the bus
Wifi
Food sold onboard
Seat reservation
Toilets
USB plugs
Accessibility
Wheelchair accessibility available on select routes with advance notice required
Bikes
Bicycles accepted when properly packaged and disassembled
Pets
Small pets allowed in carriers with vaccination documents and health certificate
ESMERALDA FAQs
Everything you need to know to travel with ESMERALDA: amenities, cancellation policy, luggage allowance and more
ESMERALDA buses offer wheelchair accessibility on select routes, with advance notice required to ensure accommodations are available.
ESMERALDA buses are equipped with both air conditioning and heating for passenger comfort.
You can take your bicycle onboard the ESMERALDA bus as long as it is properly packaged and disassembled.
I'm sorry, but the specific details regarding the exchange or cancellation policies for ESMERALDA bus tickets are currently not defined.
Children traveling with ESMERALDA typically need their own tickets, and ESMERALDA offers discounts for children, subject to specific conditions and age requirements.
If the ESMERALDA bus is delayed, passengers will not receive compensation for connection delays.
Yes, you can eat food onboard ESMERALDA buses, as they allow passengers to bring and consume their own meals during the journey.
With ESMERALDA, you can bring one checked bag weighing up to 30kg and one carry-on bag weighing up to 5kg.
ESMERALDA allows passengers to purchase additional luggage, which is subject to weight and size restrictions, indicating there may be an extra fee for extra baggage.
Yes, ESMERALDA offers night buses featuring sleeper seats.
Yes, with ESMERALDA, you can bring small pets as long as they are in carriers and you have current vaccination records and a veterinary health certificate.
The specific seating selection options on ESMERALDA buses are not defined; it is recommended to check directly with ESMERALDA for accurate information regarding seat choice.
ESMERALDA provides USB plugs for passengers.
Yes, ESMERALDA provides onboard toilets.
Yes, ESMERALDA offers WiFi on its services.
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