Birmingham New Street (BHM) to Ashford International (AFK) train

Pay as you go Wi-Fi is available from Sky Wi-Fi The Cloud.

ATM machines are located on the paid concourse.

Taxi: Taxis drop off with the'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi | Accessible taxis: Taxis drop off within the'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi

You can leave bags with Excess Baggage Co inside the entrance off Hill Street.

Type of shops available: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M& S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier

All Bar One | Leon | Caffè Nero | Five Guys | Krispy Kreme | The Pasty Shop | Upper Crust | Wasabi | Starbucks | Hotel Chocolat

Avis | British Rental Car

In the middle of the station.

Step-free access in the whole station and ramps available for train access. All platforms have elevators and escalators.

Type of shops available: newspapers

Enterprise

Information available from staff: Yes - from help point | Helpline Contact: 0345 322 7021 or Text relay 18001 0345 322 7021 Freephone 0800 783 4524 or Text Relay 18001 0800 783 4524 | Passenger Information Systems: Departure screens, Announcements

Staff help available: Yes | Step free access coverage: Yes | Step free access note: Category A. This station has step free access to all platforms - Access to all platforms and interchange via lifts and stairs. | Accessible public telephones: Public telephones are not wheelchair accessible | Accessible taxis: Accessible taxis are available to book | Accessible ticket machines: There are accessible ticket machines at this station | Accessible ticket machines note: These are located in the booking hall on the domestic side of the station. They are also located in the subway adjacent to the gateline on the international side of the station. | Accessible toilets: Yes | Ramp for train access: Yes | Wheelchairs available: Yes | Wheelchairs available open hours: Monday - Friday 24 Hours a Day Saturday 24 Hours a Day Sunday 24 Hours a Day Assistance/Help available from station staff from First to Last trains. | Impaired mobility set down / pick up points available: Yes