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Provider information and services
Transport for Wales
About
Transport for Wales is a public transport provider in Wales, UK. It operates a comprehensive network of trains, buses and ferries across the country. The trains are modern and comfortable, with a range of different types including InterCity Express Trains, Regional Trains, and Metro Trains. Onboard facilities include free Wi-Fi, power sockets, and a range of food and drink options. There are a variety of ticket types available, including single and return tickets, season tickets, and group tickets. The most popular routes include Cardiff to Swansea, Cardiff to Newport, and Cardiff to Manchester.
Luggage & cancellation policy
Luggage included
2 large items of luggage and 1 small hand luggage included
Luggage storage
Overhead racks, luggage areas at end of carriages, under seats
Cancellation Policy
Refund policy depends on ticket type
Refund
Full refund if service canceled
Amenities on board the train
Wifi
Food sold onboard
Trolley service on most routes with snacks and drinks. Some stations have cafes
Seat reservation
Seat reservations recommended but not mandatory. Free of charge when booking tickets
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, ramps for boarding, priority seating, assistance service available
Pets
Small pets in carriers travel free. Dogs allowed with ticket (£5 per day). Guide dogs free
Quiet zone
Popular Transport for Wales routes
Cardiff to Swansea train
from $4
Direct trains available
0h51 average duration
7trains per day
Served by
- Transport for Wales
- Great Western Rail
Manchester Piccadilly (MAN) to Manchester Airport (MIA) train
from $2
Direct trains available
0h13 average duration
15trains per day
Served by
- Northern Rail (3)
- TransPennine Express
- Transport for Wales
Manchester Airport to Manchester Piccadilly (MAN) train
from $2
Direct trains available
0h13 average duration
13trains per day
Served by
- Transport for Wales
- TransPennine Express
- Northern Rail (3)
Chester to Manchester train
from $3
Direct trains available
0h51 average duration
10trains per day
Served by
- Northern Rail (3)
- Avanti West Coast
- Transport for Wales
Manchester Airport (MIA) to Manchester Piccadilly (MAN) train
from $3
Direct trains available
0h14 average duration
7trains per day
Served by
- Northern Rail (3)
- Transport for Wales
- TransPennine Express
Manchester to Holyhead train
from $27
Direct trains available
2h43 average duration
8trains per day
Served by
- Northern Rail (3)
- Avanti West Coast
- Transport for Wales
Swansea to Cardiff train
from $5
Direct trains available
0h43 average duration
8trains per day
Served by
- Transport for Wales
- Great Western Rail
Birmingham International Airport to Birmingham New Street (BHM) train
from $2
Direct trains available
0h10 average duration
13trains per day
Served by
- West Midlands Trains
- CrossCountry
- Transport for Wales
- Avanti West Coast
Birmingham New Street (BHM) to Birmingham International Airport train
from $3
Direct trains available
0h09 average duration
13trains per day
Served by
- Avanti West Coast
- Transport for Wales
- West Midlands Trains
- CrossCountry
Liverpool to Holyhead train
from $33
Direct trains available
2h36 average duration
8trains per day
Served by
- Transport for Wales
- Avanti West Coast
Transport for Wales FAQs
Everything you need to know to travel with Transport for Wales: amenities, cancellation policy, luggage allowance and more
Transport for Wales connects various destinations across Wales and parts of England, including Cardiff, Swansea, and Manchester.
Transport for Wales ensures accessibility for passengers with reduced mobility through the provision of wheelchair spaces, accessible toilets, ramps for boarding, priority seating, and an assistance service.
The ability to cancel your train with Transport for Wales and receive a refund depends on the type of ticket you have, as their refund policy is contingent on ticket type.
To check in with Transport for Wales, simply board the train with a valid ticket, as there is no formal check-in process required.
Yes, Transport for Wales offers compensation if you miss your connection due to a delay.
Refunds with Transport for Wales are processed usually within 14 working days, with Anytime tickets being fully refundable and Advance tickets non-refundable.
Refunds through Transport for Wales are processed within 14 working days, with Anytime tickets being fully refundable, while Advance tickets are non-refundable.
If your train with Transport for Wales is delayed, you may be eligible for compensation for a connecting journey delay.
Transport for Wales offers compensation for train delays over 120 minutes by refunding 50% of the single ticket price.
For a train delay between 60-119 minutes with Transport for Wales, the compensation is 25% of the single ticket price.
Transport for Wales operates from several major stations across Wales, including Cardiff Central, Swansea, and Newport, providing extensive rail services throughout the region.
On Transport for Wales trains, passengers can store up to two large items and one small piece of hand luggage in overhead racks, luggage areas at the end of carriages, or under seats.
Transport for Wales does not operate overnight train journeys.
You do not need to bring your passport when traveling domestically with Transport for Wales, as it is not required for identification.
Small pets in carriers can travel for free on Transport for Wales trains, while dogs are allowed with a ticket costing £5 per day; guide dogs can travel for free.
If your train with Transport for Wales is canceled, you are entitled to a full refund.
Transport for Wales offers refundable train tickets for certain ticket types, such as Off-Peak and Anytime tickets, subject to specific conditions and fees.
Transport for Wales trains are equipped with USB plugs, providing passengers with the convenience to charge their devices during their journey.
Subway tickets cannot be purchased onboard Transport for Wales trains.
Transport for Wales does not offer compensation for delays caused by weather or strikes.
Transport for Wales trains offer onboard WiFi for passengers.
Transport for Wales offers quiet zones on their trains, providing a peaceful environment for passengers who prefer a quieter travel experience.
station information and services
Most popular Transport for Wales train stations
Amenities at train station
Wifi
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lounge
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rentalinformation
Ticket Office Hours
- Mon - Fri: 05:40 - 21:30
- Sat: 05:40 - 21:30
- Sun: 07:30 - 21:30
Wifi
- Free Wi-Fi in the station.
Shopping
- Type of shops available: News agent and convenience store
Parking
- Car Park: Brewery Car park
Dining
- Gourmet Coffee Bar & Kitchen
- Pret a Manger
- Tesco Express
Taxis
- Taxi: Taxi rank is on the right as you exit the main station entrance
Accessibility
- There is step-free access in the whole station. There are also ramps for train access and elevators in the station.
WC
- Toilets Location: The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours.
- National key toilets: Yes
- National key toilets location: The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours.
- Baby changing facilities: Yes
Hotel
- Clayton Hotel Cardiff
- Cardiff Marriott Hotel
- Travelodge Cardiff Central
Lounge
- Waiting rooms location: On platforms 1/2, 3/4, 6/7 and 8.
Ticket Office
- Mon - Fri: 05:40 - 21:30
- Sat: 05:40 - 21:30
- Sun: 07:30 - 21:30
Bike Parking
- Storage sheltered: Yes
- Storage location: East end of platforms 1 and 2, 3 and 4, 6 and 7 - also at the front and rear of the station.
- Storage CCTV: Yes
Public transit options for Cardiff Central
- Commuter rail lines: City Line, Rhondda Line, Rhymney Line, Valley Line, South Wales Main Line
- Train lines: Transport for Wales, CrossCountry, Great Western Railway
- Location for Rail Replacement Services: At the rear car park (Penarth Road entrance)
Amenities at train station
Wifi
LockersParkingDiningATMTaxisAccessibilityWCHotelTicket OfficeBike ParkingBike RentalCar Rental
Information Deskinformation
Ticket Office Hours
- Mon - Sat: 04:30 - 22:30
- Sun: 07:00 - 22:30
Wifi
- Pay as you go Wi-Fi is available through BT Wi-Fi.
Lockers
- Operated by Excess Baggage Co. Llocated between Platforms 10 and 11 and open daily from 08:00 to 21:00.
Dining
- Burger King
- Caffè Nero
- Carluccio’s
- Hotel Chocolat
- Starbucks
- The Pasty Shop
- Costa Coffee
- Pret a Manger
- Upper Crust
- McDonald's
- & more
Accessibility
- There is step-free access throughout the station. Ramps for train access and wheelchairs are also available.
Hotel
- DoubleTree by Hilton Hotel Manchester - Piccadilly
- Premier Inn Manchester City
- Staycity Aparthotels - Manchester Piccadilly
Ticket Office
- Mon - Sat: 04:30 - 22:30
- Sun: 07:00 - 22:30
Information Desk
- Located near the Fairfield Street entrance on the mezzanine level.
Public transit options for Manchester Piccadilly
- Bus lines: 1, 2, 3, 147
- Train lines: Northern, TransPennine Express, Avanti West Coast, CrossCountry, East Midlands Trains, Transport for Wales
Amenities at train station
WifiLockersShoppingParkingDiningATMTaxisAccessibilityWCHotelLoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
Wifi
- Pay as you go Wi-Fi is available from Sky Wi-Fi The Cloud.
Lockers
- You can leave bags with Excess Baggage Co inside the entrance off Hill Street.
Shopping
- Type of shops available: Boots located on the main concourse, before the ticket barrier Camden Food located beyond the ticket barrier Costa located beyond the ticket barrier next to Platform 5b escalator Funky Pigeon located beyond the ticket barrier between Platform escalators 9-10 M&S Food located on the main concourse Mi Casa Burritos located beyond the ticket barrier next to Platform 9 escalator The Pasty Shop located beyond the ticket barrier next to Platform 7 escalator W H Smith located on the main concourse, before the ticket barrier
Parking
- Car Park: Short Stay Car Park
Dining
- All Bar One
- Leon
- Caffè Nero
- Five Guys
- Krispy Kreme
- The Pasty Shop
- Upper Crust
- Wasabi
- Starbucks
- Hotel Chocolat
Taxis
- Taxi: Taxis drop off with the 'drop & go' in the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). For more information visit Traintaxi
- Accessible taxis: Taxis drop off within the 'drop & go' off the Hill Street entrance. The taxi rank is on Navigation Street (Stephenson Street / Victoria Square exit). All taxis are accessible with manual wheelchairs, most are accessible with electric wheelchairs. For more information visit Traintaxi
Accessibility
- Step-free access in the whole station and ramps available for train access. All platforms have elevators and escalators.
WC
- Toilets Location: Male, Female, Accessible and Baby Change facilities are available in all parts of the station. These are located between: Platforms 2 - 3a (Blue Lounge) Platforms 10 - 11a (Yellow Lounge) Platforms 10 - 11b (Red Lounge)
- National key toilets: Yes
- National key toilets location: Close to Platforms 1A and 12A and Platforms 10 and 11B
- Baby changing facilities: Yes
- Baby changing facilities location: Female toilets,Male toilets
Hotel
- Holiday Inn Birmingham City Center
- Premier Inn Birmingham City Center (New St Station)
- Radisson Blue Hotel, Birmingham
Lounge
- Waiting rooms location: There are two large seating areas beyond the ticket barrier between the escalators to platforms 5b and 8b. All platforms have waiting areas with seating
Ticket Office
- Mon - Sat: 05:15 - 23:00
- Sun: 07:30 - 23:00
Bike Parking
- Storage sheltered: Yes
- Storage CCTV: Yes
Information Desk
- In the middle of the station.
Public transit options for Birmingham New Street
- Bus lines: N5, N6, N8, 4, 9, 23, 45, 50, 61, X51, X70
- Train lines: West Midlands, CrossCountry, Avanti West Coast, Transport for Wales
- Onward travel information: There are nearby bus stops on Smallbrook Queensway and Hill Street Most buses are wheelchair accessible. ********************************************************************************************************** For information go to the local travel information office by the Stephenson Street entrance. Alternatively, visit Transport for West Midlands, or call 0121 214 7214.
Amenities at train station
ShoppingParkingDiningATMAccessibilityWCHotelLost and Found OfficeTicket OfficeBike ParkingCar RentalInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Friday 05:40 - 21:40 Saturday 05:40 - 21:40 Sunday 07:10 - 20:40
Distance to city center
1 kmShopping
- Type of shops available: News agent
Parking
- Car Park: Chester West
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: Category A. Step free access is available to all platforms via lifts.
- Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key.
- National key toilets: Yes
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: Yes
- Storage location: On the concourse
- Storage CCTV: Yes
Information Desk
- Information available from staff: Yes - from information point
- Helpline Contact: 03333 211202
- Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for Chester
- Location for Rail Replacement Services: At the bus stop outside the station front
Amenities at train station
WifiShoppingParkingDiningATMAccessibilityWCTicket OfficeBike ParkingInformation Deskinformation
Ticket Office Hours
- Opening hours: Monday - Sunday 06:30 - 22:30
Distance to city center
13 kmShopping
- Type of shops available: Passport Photo Booth
Parking
- Car Park: No
Accessibility
- Staff help available: Yes
- Step free access coverage: Yes
- Step free access note: re Step free access is provided from the Ground Transport Interchange to all platforms via lifts or ramps. This station is staffed for all services. This station is Category A. Station staff can provide assistance from Meeting Point 1 (adjacent to the Station Booking Office) and throughout the railway station, and with boarding and alighting the train. Customers requiring assistance should make themselves known to station staff no less than 20 minutes prior to the departure time of their train. Customers requiring assistance to access other services or to connect with terminals should request this from their airline or Manchester Airport Group. Assistance can be requested in advance by contacting the TransPennine Express Assisted Travel Team on 0800 107 2149 (18001 prefix for TextRelay). Please be aware that some platforms at this station have no or only partial tactile paving on the platform edge.
- Accessible public telephones: In the station cafe on platforms 2 and 3
- Accessible ticket machines: There are accessible ticket machines at this station
- Accessible toilets: Yes
- Ramp for train access: Yes
- Wheelchairs available: Yes
- Impaired mobility set down / pick up points available: Yes
WC
- Toilets Location: The toilets are located at platform level, behind the lifts. The Ladies toilets are located at the end of Platform 3. The Gents toilets are located at the end of Platform 2. The National key toilets are located at platform level, behind the lifts, at the end of Platform 2; these toilets are operated by a radar key.
- National key toilets: Yes
- National key toilets location: The National key toilets are located at platform level, behind the lifts, at the end of Platform 2; these toilets are operated by a radar key.
- Baby changing facilities: Yes
Bike Parking
- Storage sheltered: No
- Storage location: No cycle storage
- Storage CCTV: No
Information Desk
- Information available from staff: ,Yes - from help point,Yes - from information point,Yes - from ticket office
- Helpline Contact: 0800 107 2149
- Passenger Information Systems: Departure screens, Announcements
Public transit options for Manchester Airport
- Location for Rail Replacement Services: Rail Replacement bus services depart from stands L & M of the adjacent Bus Station which is situated close to the ticket office.
Transport for Wales destinations
Not sure where to begin your Transport for Wales adventure? Check out these popular Transport for Wales destinations for travel details and nearby attractions:
Other train journeys you might be interested in
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