Transport for Wales: Tickets, Timetables and Facilities

Mon, Nov 16
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Provider information and services

Transport for Wales

About
Transport for Wales is a public transport provider in Wales, UK. It operates a comprehensive network of trains, buses and ferries across the country. The trains are modern and comfortable, with a range of different types including InterCity Express Trains, Regional Trains, and Metro Trains. Onboard facilities include free Wi-Fi, power sockets, and a range of food and drink options. There are a variety of ticket types available, including single and return tickets, season tickets, and group tickets. The most popular routes include Cardiff to Swansea, Cardiff to Newport, and Cardiff to Manchester.
Luggage & cancellation policy
Luggage included
2 large items of luggage and 1 small hand luggage included
Luggage storage
Overhead racks, luggage areas at end of carriages, under seats
Cancellation Policy
Refund policy depends on ticket type
Refund
Full refund if service canceled
Amenities on board the train
Wifi
Food sold onboard
Trolley service on most routes with snacks and drinks. Some stations have cafes
Seat reservation
Seat reservations recommended but not mandatory. Free of charge when booking tickets
Toilets
USB plugs
Accessibility
Wheelchair spaces, accessible toilets, ramps for boarding, priority seating, assistance service available
Pets
Small pets in carriers travel free. Dogs allowed with ticket (£5 per day). Guide dogs free
Quiet zone
Popular routes

Transport for Wales train tickets

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Transport for Wales FAQs

Everything you need to know to travel with Transport for Wales: amenities, cancellation policy, luggage allowance and more

FAQs
Transport for Wales connects various destinations across Wales and parts of England, including Cardiff, Swansea, and Manchester.
Transport for Wales ensures accessibility for passengers with reduced mobility through the provision of wheelchair spaces, accessible toilets, ramps for boarding, priority seating, and an assistance service.
The ability to cancel your train with Transport for Wales and receive a refund depends on the type of ticket you have, as their refund policy is contingent on ticket type.
To check in with Transport for Wales, simply board the train with a valid ticket, as there is no formal check-in process required.
Yes, Transport for Wales offers compensation if you miss your connection due to a delay.
Refunds with Transport for Wales are processed usually within 14 working days, with Anytime tickets being fully refundable and Advance tickets non-refundable.
Refunds through Transport for Wales are processed within 14 working days, with Anytime tickets being fully refundable, while Advance tickets are non-refundable.
If your train with Transport for Wales is delayed, you may be eligible for compensation for a connecting journey delay.
Transport for Wales offers compensation for train delays over 120 minutes by refunding 50% of the single ticket price.
For a train delay between 60-119 minutes with Transport for Wales, the compensation is 25% of the single ticket price.
Transport for Wales operates from several major stations across Wales, including Cardiff Central, Swansea, and Newport, providing extensive rail services throughout the region.
On Transport for Wales trains, passengers can store up to two large items and one small piece of hand luggage in overhead racks, luggage areas at the end of carriages, or under seats.
Transport for Wales does not operate overnight train journeys.
You do not need to bring your passport when traveling domestically with Transport for Wales, as it is not required for identification.
Small pets in carriers can travel for free on Transport for Wales trains, while dogs are allowed with a ticket costing £5 per day; guide dogs can travel for free.
If your train with Transport for Wales is canceled, you are entitled to a full refund.
Transport for Wales offers refundable train tickets for certain ticket types, such as Off-Peak and Anytime tickets, subject to specific conditions and fees.
Transport for Wales trains are equipped with USB plugs, providing passengers with the convenience to charge their devices during their journey.
Subway tickets cannot be purchased onboard Transport for Wales trains.
Transport for Wales does not offer compensation for delays caused by weather or strikes.
Transport for Wales trains offer onboard WiFi for passengers.
Transport for Wales offers quiet zones on their trains, providing a peaceful environment for passengers who prefer a quieter travel experience.

station information and services

Most popular Transport for Wales train stations

Amenities at train station
WifiWifi
ShoppingShopping
ParkingParking
DiningDining
ATMATM
TaxisTaxis
AccessibilityAccessibility
WCWC
HotelHotel
LoungeLounge
Lost and Found OfficeLost and Found Office
Ticket OfficeTicket Office
Bike ParkingBike Parking
Bike RentalBike Rental
Car RentalCar Rental
information
ticketOfficeHours
Ticket Office Hours
  • Mon - Fri: 05:40 - 21:30
  • Sat: 05:40 - 21:30
  • Sun: 07:30 - 21:30
Wifi
Wifi
  • Free Wi-Fi in the station
Shopping
Shopping
  • Type of shops available: News agent and convenience store
Parking
Parking
  • Car Park: Brewery Car park
Dining
Dining
  • Gourmet Coffee Bar & Kitchen
  • Pret a Manger
  • Tesco Express
Taxis
Taxis
  • Taxi: Taxi rank is on the right as you exit the main station entrance
Accessibility
Accessibility
  • There is step-free access in the whole station. There are also ramps for train access and elevators in the station
WC
WC
  • Toilets Location: The toilets are located on Platforms 1 to 8. The National Key toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a radar key and are only available during staffing hours
  • National key toilets: Yes
  • National key toilets location: The National Key/Accessible toilets are located in the East Subway near the lifts and on Platform 8; these toilets are operated by a RADAR key and are only available during staffing hours
  • Baby changing facilities: Yes
Hotel
Hotel
  • Clayton Hotel Cardiff
  • Cardiff Marriott Hotel
  • Travelodge Cardiff Central
Lounge
Lounge
  • Waiting rooms location: On platforms 1/2, 3/4, 6/7 and 8
Ticket Office
Ticket Office
  • Mon - Fri: 05:40 - 21:30
  • Sat: 05:40 - 21:30
  • Sun: 07:30 - 21:30
Bike Parking
Bike Parking
  • Storage sheltered: Yes
  • Storage location: East end of platforms 1 and 2, 3 and 4, 6 and 7 - also at the front and rear of the station
  • Storage CCTV: Yes
Public transit options for Cardiff Central
  • Commuter rail lines: City Line, Rhondda Line, Rhymney Line, Valley Line, South Wales Main Line
  • Train lines: Transport for Wales, CrossCountry, Great Western Railway
  • Location for Rail Replacement Services: At the rear car park (Penarth Road entrance)
Amenities at train station
ShoppingShopping
ParkingParking
DiningDining
ATMATM
AccessibilityAccessibility
WCWC
HotelHotel
Lost and Found OfficeLost and Found Office
Ticket OfficeTicket Office
Bike ParkingBike Parking
Car RentalCar Rental
Information DeskInformation Desk
information
phone
Phone Number
ticketOfficeHours
Ticket Office Hours
  • Opening hours: Monday - Friday 05:40 - 21:40 Saturday 05:40 - 21:40 Sunday 07:10 - 20:40
ticketOfficeHours
Distance to city center
1 km
Shopping
Shopping
  • Type of shops available: News agent
Parking
Parking
  • Car Park: Chester West
Accessibility
Accessibility
  • Staff help available: Yes
  • Step free access coverage: Yes
  • Step free access note: Category A. Step free access is available to all platforms via lifts
  • Accessible car park equipment: Wheelchair users can use car park equipment at this station unaided
  • Accessible ticket machines: There are accessible ticket machines at this station
  • Accessible toilets: Yes
  • Ramp for train access: Yes
  • Wheelchairs available: Yes
  • Impaired mobility set down / pick up points available: Yes
WC
WC
  • Toilets Location: The toilets are located on Main Concourse and on Platform 7a. The National key toilets are located on the Main Concourse and on Platform 7a; these toilets are operated by a radar key
  • National key toilets: Yes
  • Baby changing facilities: Yes
Bike Parking
Bike Parking
  • Storage sheltered: Yes
  • Storage location: On the concourse
  • Storage CCTV: Yes
Information Desk
Information Desk
  • Information available from staff: Yes - from information point
  • Helpline Contact: 03333 211202
  • Passenger Information Systems: Departure screens, Announcements, Arrival screens
Public transit options for Chester
  • Location for Rail Replacement Services: At the bus stop outside the station front
Amenities at train station
WifiWifi
LockersLockers
ParkingParking
DiningDining
ATMATM
TaxisTaxis
AccessibilityAccessibility
WCWC
HotelHotel
Ticket OfficeTicket Office
Bike ParkingBike Parking
Bike RentalBike Rental
Car RentalCar Rental
Information DeskInformation Desk
information
phone
Phone Number
ticketOfficeHours
Ticket Office Hours
  • Mon - Sat: 04:30 - 22:30
  • Sun: 07:00 - 22:30
Wifi
Wifi
  • Pay as you go Wi-Fi is available through BT Wi-Fi
Lockers
Lockers
  • Operated by Excess Baggage Co. Llocated between Platforms 10 and 11 and open daily from 08:00 to 21:00
Dining
Dining
  • Burger King
  • Caffè Nero
  • Carluccio’s
  • Hotel Chocolat
  • Starbucks
  • The Pasty Shop
  • Costa Coffee
  • Pret a Manger
  • Upper Crust
  • McDonald's
  • & more
Accessibility
Accessibility
  • There is step-free access throughout the station. Ramps for train access and wheelchairs are also available
Hotel
Hotel
  • DoubleTree by Hilton Hotel Manchester - Piccadilly
  • Premier Inn Manchester City
  • Staycity Aparthotels - Manchester Piccadilly
Ticket Office
Ticket Office
  • Mon - Sat: 04:30 - 22:30
  • Sun: 07:00 - 22:30
Information Desk
Information Desk
  • Located near the Fairfield Street entrance on the mezzanine level
Public transit options for Manchester Piccadilly
  • Bus lines: 1, 2, 3, 147
  • Train lines: Northern, TransPennine Express, Avanti West Coast, CrossCountry, East Midlands Trains, Transport for Wales

Transport for Wales destinations

Not sure where to begin your Transport for Wales adventure? Check out these popular Transport for Wales destinations for travel details and nearby attractions:

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