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Provider information and services
JR East
About
East Japan Railway Company (JR East) is the largest passenger railway company in Japan, operating a network of 7,418.7 kilometers across the eastern half of Honshu, including Tokyo. Serving approximately 16 million passengers daily, JR East manages 1,682 stations and operates 11,863 trains per day. Beyond transportation, the company engages in various lifestyle services, including retail, real estate development, and hotel management, aiming to be a "Trusted Life-Style Service Creating Group."
Luggage & cancellation policy
Luggage included
Standard luggage is allowed on JR East trains without additional charges.
Additional luggage
Additional luggage may be subject to space availability and may incur extra fees.
Luggage storage
Luggage storage areas are available on certain trains, such as the Shinkansen.
Cancellation Policy
Full refunds are provided for unused tickets; refunds for used tickets are subject to handling charges.
Refund
Full refunds are provided if a train is canceled.
Unaccompagned minor
Unaccompanied minors aged 6 to 11 can travel on JR East trains with a consent form from a guardian.
Amenities on board the train
Wifi
Food sold onboard
Meals and snacks are available for purchase on Shinkansen trains.
Seat reservation
Seat reservations on Shinkansen trains require an additional fee.
Toilets
USB plugs
Accessibility
JR East trains are equipped with facilities for passengers with disabilities, including priority seating and accessible restrooms.
Bikes
Bicycles are permitted on JR East trains if they are folded and placed in a carrying case.
Pets
Pets are allowed on JR East trains if they are in a carrier not exceeding 70 cm in total dimensions.
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