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Provider information and services
City Lines
About
"City Lines" can refer to several different bus companies. One prominent example is Citylines, a leading Bulgarian bus company headquartered in Sofia. It operates an extensive network of 44 routes, connecting 22 cities across Bulgaria and serving 9 European nations with an average of 19 trips daily. Citylines coaches offer amenities such as air conditioning, onboard restrooms, and Wi-Fi connectivity. Another is Rochester City Lines, a family-owned and operated charter bus company in Minnesota, United States, providing services for college, corporate, event, religious, school, and workforce transportation. They offer a fleet including motorcoaches, minibuses, and executive vans. Historically, National City Lines, Inc. (NCL) was a significant public transportation holding company in the United States, founded in 1920. NCL acquired numerous local transit systems, often converting streetcar lines to bus operations, a practice sometimes referred to as "bustitution." Additionally, "City Line" is also the name of a bus rapid transit (BRT) line in Spokane, Washington, operated by the Spokane Transit Authority. This 6-mile route, which opened in 2023, utilizes modern, zero-emission battery-electric buses and connects key areas including downtown Spokane and the University District.
Luggage & cancellation policy
Luggage included
One carry-on bag up to 8kg (55x35x25) and one checked bag up to 25kg (70x50x30).
Additional luggage
10€ per additional bag up to 25 kg.
Cancellation Policy
You can cancel your ticket up to 24 hours before departure for a full refund. Cancellations within 24 hours incur a 20% fee.
Amenities on board the bus
Wifi
Food sold onboard
Seat reservation
Toilets
USB plugs
Accessibility
Assistance; Priority seating; Accessible restrooms.
Bikes
Bikes are allowed; must be booked in advance.
Pets
Small pets allowed in carriers; larger pets must be leashed and muzzled.
City Lines FAQs
Everything you need to know to travel with City Lines: amenities, cancellation policy, luggage allowance and more

City Lines buses offer assistance, priority seating, and accessible restrooms for passengers with reduced mobility.
City Lines buses are equipped with air conditioning and heating to ensure passenger comfort during their journey.
Yes, you can take your bicycle onboard a City Lines bus, but it must be booked in advance.
City Lines allows ticket cancellations up to 24 hours before departure for a full refund, while cancellations within 24 hours incur a 20% fee.
Children may require their own tickets when traveling with City Lines, and discounts for children may be available depending on conditions set by the provider.
If a City Lines bus is delayed, the provider does not offer compensation for connection delays.
You can eat food onboard City Lines buses as they allow passengers to consume meals during their journey.
With City Lines, you can bring one carry-on bag up to 8kg (55x35x25) and one checked bag up to 25kg (70x50x30).
City Lines charges 10€ per additional bag up to 25 kg.
City Lines does not offer night journeys, so sleeper seats are not available on their buses.
Yes, with City Lines, small pets are allowed if they are in carriers, while larger pets must be leashed and muzzled.
Specific details about seat selection on City Lines buses are not defined; however, generally, many bus operators may offer seat selection during the booking process.
City Lines provides USB plugs for passengers.
City Lines provides onboard toilets for passengers.
City Lines offers WiFi service on its transportation options, ensuring passengers have access to internet connectivity during their journey.
bus station information and services
Most popular City Lines bus stations
Sofiya, Avtogara Serdika (София, Автогара Сердика)







Amenities at bus station
information
Ticket Office Hours
- 00:00-23:59
Distance to city center
1 kmCar connection
Knyaginya Maria Luiza BlvdWifi
- Free Wi-Fi
Dining
- Cafeteria Serdika (in the station)
- Bistro Bulgaria (0.2 km)
- Sofia Grill House (0.5 km).
Taxis
- Available outside the main entrance.
Accessibility
- Elevators, ramps
WC
- Available in the station.
Public transit options for Sofiya, Avtogara Serdika (София, Автогара Сердика)
- Bus: 213, 305, 404 Metro: M1, M2 Train: Sofia Central Station
Amenities at bus station
information
Ticket Office Hours
- 06:00-22:00
Distance to city center
1 kmCar connection
Knyaginya Maria Luiza BlvdWifi
- Free Wi-Fi
Taxis
- Available outside the main entrance.
Accessibility
- Elevators, ramps
WC
- Available in the station.
Public transit options for Sofia, Centralna Avtogara (София, Централна Автогара)
- Bus: 213, 305, 404 Metro: M2 Train: Sofia Central Station
Istanbul, Esenler Otogarı (Metro Bulgaria)
information
City Lines destinations
Not sure where to begin your City Lines adventure? Check out these popular City Lines destinations for travel details and nearby attractions:
