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Provider information and services
Queen Cafe
About
Queen Cafe Bus is a reputable transportation brand in Vietnam, operating for over a decade on routes connecting Sapa, Hanoi, Ninh Binh, Phong Nha, Hue, Da Nang, and Hoi An. The company offers a luxurious travel experience with a fleet of modern sleeper buses equipped with private cabins, LCD screens, and reading lights. Passengers can enjoy complimentary water and Wi-Fi onboard, ensuring comfort and convenience throughout their journey. With a team of professional drivers, Queen Cafe Bus is committed to providing safe, comfortable, and classy travel experiences, making it a top choice for travelers in the region.
Luggage & cancellation policy
Luggage included
Each member is allowed two large checked bags and one carry-on bag (maximum 25 lbs, 16x12x7 inches).
Additional luggage
No additional luggage is allowed beyond the standard allowance.
Luggage storage
Luggage is stored in designated compartments to ensure passenger comfort and safety.
Cancellation Policy
Cancellations made within 24 hours of payment receive a full refund; cancellations after 24 hours are non-refundable.
Unaccompagned minor
Passengers must be aged 21 or older; unaccompanied minors are not permitted.
Amenities on board the bus
Wifi
Food sold onboard
Complimentary snacks and non-alcoholic beverages are provided; passengers may bring their own food and drinks, excluding hot or strong-smelling items.
Toilets
USB plugs
Accessibility
All vehicles are wheelchair accessible, accept all wheelchairs that can be safely accommodated by our buses, and drivers are trained to help with special needs.
Entertaiment on board
Queen Cafe FAQs
Everything you need to know to travel with Queen Cafe: amenities, cancellation policy, luggage allowance and more
Queen Cafe buses are accessible for passengers with reduced mobility.
Queen Cafe buses are equipped with air conditioning and heating systems to ensure a comfortable journey for passengers.
Bicycles are not allowed on Queen Cafe buses.
Children traveling with Queen Cafe generally need their own tickets, but the provider may offer discounted fares for children, subject to specific terms and conditions.
Pets are not allowed when traveling with Queen Cafe.
Queen Cafe offers WIFI to its customers.
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