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Provider information and services
Mutiara Express
About
Mutiara Express, established in 1992, is a leading express bus operator in Malaysia, offering reliable and comfortable services across Peninsular Malaysia and Singapore. The company operates a modern fleet, including the premium Mutiara Luxe coaches, featuring ergonomic reclining seats, ambient LED lighting, onboard Wi-Fi, and USB charging ports. In 2025, Mutiara Express expanded its fleet with 67 new Euro V-specification MAN coaches, enhancing safety and comfort. The company also introduced a direct route from Kota Bharu to Singapore, reflecting its commitment to meeting the rising demand for cross-border travel.
Luggage & cancellation policy
Luggage included
Passengers are allowed to bring 2 items of luggage: 1 smaller item (e. g. , handbag) under the seat and 1 larger item up to 65 cm x 36 cm x 23 cm, with a maximum weight of 30 kg.
Additional luggage
Additional luggage beyond the allowed limit may incur extra charges.
Luggage storage
Luggage is stored in the bus's designated storage area.
Cancellation Policy
Tickets are non-refundable and non-reschedulable; cancellations are not permitted.
Unaccompagned minor
Unaccompanied minors are not permitted on board.
Amenities on board the bus
Wifi
Toilets
USB plugs
Mutiara Express FAQs
Everything you need to know to travel with Mutiara Express: amenities, cancellation policy, luggage allowance and more
Mutiara Express buses are not equipped with facilities for passengers with reduced mobility.
Mutiara Express buses are equipped with air conditioning to ensure passenger comfort during the journey.
Bicycles are not allowed onboard buses operated by Mutiara Express.
Children traveling with Mutiara Express typically need their own tickets, and discounts may be available for children, depending on the specific ticket policies of Mutiara Express.
Pets are not allowed on Mutiara Express.
Mutiara Express offers WIFI on their services.
bus station information and services
Most popular Mutiara Express bus stations
Amenities at bus station
Wifi
Lockers
Shopping
Parking
Dining
ATM
Taxis
Accessibility
WC
Hotel
Lost and Found Office
Ticket Office
Bike Parking
Bike Rental
Car Rental
Information Deskinformation
Ticket Office Hours
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
Wifi
- Free, unlimited WiFi is available throughout the station.
Lockers
- Luggage lockers are located on the lower concourse close to the Eurostar line.
Parking
- Car Park: Station Car Park
Dining
- The Betjeman Arms
- AMT Coffee
- The Booking Office
- Carluccio’s
- Chop’d
- Greggs
Taxis
- Taxi: Midland Road: Currently the taxi pick up is located next to Thameslink station entrance. Soon a large covered queuing area will be available halfway along the lower concourse where passengers can wait for marshalled taxis. Pancras Road: There are two taxi drop off areas in Pancras Road. One is situated halfway along the old Victorian brick built Barlow shed and is convenient for Eurostar passengers. The second is situated close to the main entrance in the new part of the station and is suitable for passengers travelling within the UK.
- Accessible taxis: Accessible taxis can be located on Midland Road and Pancras Road
Accessibility
- Wheelchair access, elevators, escalators, complimentary assistance for passengers with reduced mobility and other needs.
WC
- National key toilets: Yes
- National key toilets location: There are two accessible toilets in this station that are operated by a radar key. One is next to Eurostar arrivals. Toilet attendants are available too.
- Baby changing facilities: Yes
Hotel
- The Standard
- Kimpton Fitzroy London
- Alhambra Hotel
Ticket Office
- Mon - Fri: 05:45 - 22:00
- Sat: 06:00 - 21:00
- Sun: 08:00 - 22:15
Bike Parking
- Storage sheltered: Yes
- Storage location: Within car park
- Storage CCTV: Yes
Information Desk
- Located on the lower level in the main hall.
Public transit options for London St Pancras International
- Subway lines: Circle Line, Hammersmith & City Line, Metropolitan Line, Northern Line, Piccadilly Line, Victoria Line
- Train lines: Overground line, High Speed 1, Eurostar
- Bus lines: 326, 139
Amenities at bus station
WifiLockersParkingDiningATMTaxisAccessibilityWCHotel
LoungeLost and Found OfficeTicket OfficeBike ParkingBike RentalCar RentalInformation Desk
Luggage Cartsinformation
Ticket Office Hours
- 6:00 AM - 11:00 PM Monday - Sunday
Distance to city center
3 km
Number of platforms
36Wifi
- Free
Lockers
- Luggage lockers are located on level -1, close to Platform 3 near the Rue de Maubeuge entrance.
Parking
- The car park is open 7 days a week from 5:00 a.m. to 1:00 a.m. Departures can be made outside of opening hours. You can access the car park at 18 Rue de Dunkerque.
Dining
- Terminus Nord
- Chez Casimir
- Brasserie Terminus Nord
- McDonald’s
- Bonne Journeé
- Autogrill Grignotin
- Autogrill Chips & Snacks
Taxis
- Outside the main entrance.
Accessibility
- Elevators, tactile warning strips. Contact the Accès Plus Mobility Service Centre at +33 890640650 or [email protected].
WC
- €0.70
Hotel
- Hotel Whistler
- Mercure Paris Gare du Nord
- Ibis Paris Gare du Nord
- Le Matissia
- OKKO Hotels Paris Gare de l'Est
Lounge
- Located in the main hall
Lost and Found Office
- Located in the main hall
Ticket Office
- Mon - Sun: 04:45 - 01:30
Bike Parking
- 1200 places, covered
Car Rental
- Avis
- Europcar
- Hertz
Information Desk
- Located in the main hall
Luggage Carts
- Free
Station Plan
- Hall 1: main entrance, platform 1-19 for train to Lille, Brussels, Amsterdam, Cologne
- Hall 2: Eurostar check-in for train to London
- Hall 3: Eastern side concourse served by platform 20-21 & 30-36 used by TER & suburban trains
- Hall 4: leading to RER platform
Public transit options for Paris Gare du Nord
- Metro: Line 4, Line 5
- RER: Line B, Line D
- Bus: Several lines available
Amenities at bus station
WifiLockersParkingDiningATMTaxisAccessibilityWCHotelTicket OfficeBike ParkingBike RentalCar RentalInformation Deskinformation
Ticket Office Hours
- Mon - Sun: 05:50 - 20:59
Wifi
- Free WiFi in all station areas.
Lockers
- Located on the ground floor near the front entrance in the eastern walkway, near the stairs to platform 2. Open daily from 07:00 to 01:00.
Dining
- De Broodzaak
- Kyoto Sushi & Grill
- Starbucks
- The Doner Company
- Wagamama
- Wurst & Schnitzelhaus
- Smullers
- Burger King
- Grand Café First Class
- Burgerij
- & many more
Accessibility
- The station is fully accessible, including lifts to the platforms.
Hotel
- NH Collection Amsterdam Barbizon Palace
- Park Plaza Victoria Amsterdam
- Art’otel Amsterdam
Information Desk
- Located in a small white building in front of the station's main entrance and at various points in the main passenger hall.
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