Been affected by a bus, train or plane strike in Europe? Find out about your rights and who to contact below.
When: September 6-8, 2019
Due to construction work, Trenitalia has announced service disruptions from September 6 to September 8 on select routes from Venice, Milan, Salerno, Genoa, Ventimiglia, Sestri Levante, Turin, Naples and Rome on high-speed and intercity trains. Between September 7 and September 8, trains between Rome Ostiense and Rome Tuscolana will also be affected.
From Friday, September 6 until Monday, September 8, 2019, the following routes may be affected:
Frecciarossa: Venice<>Rome Fiumicino Airport
Frecciargento: Genoa<>Rome Fiumicino Airport
Intercity: Turin<>Salerno, Ventimiglia<>Rome, Sestri Levante<>Naples
Intercity Night: Milan<>Syracuse/Palermo, Turin<>Salerno
On September 7 and September 8, the following routes will be affected:
Rome Ostiense<>Rome Tuscolana
If your train is delayed more between an hour and 119 minutes, Trenitalia will pay an indemnity equal to 25 percent of the ticket price. For a delay of more than 120 minutes, Trenitalia will pay an indemnity equal to 50 percent of the ticket price.
If your Frecciarossa, Frecciargento and Frecciabianca train is delayed between 30 and 59 minutes, Trenitalia will pay you a bonus equal to 25 percent of the ticket price, which can be used within 12 months towards the purchase of a new ticket.
When and how to claim compensation:
You may claim compensation 24 hours after your travel is completed and up to twelve months after the date on which the delay occurred.
Please head to the Trenitalia website for more information on how to claim compensation.
If your journey has been affected by service disruptions, you can find an alternative route to your destination on Omio.