Fixing a frozen iPhone

It happens to the best of us and at the worst of times but your iPhone may 'freeze' during an operation. Luckily, we’re on hand with a little CPR to help you revive an unresponsive iPhone ...

Option 1: press and hold down the Home button on the front of the iPhone for at least 6 seconds. In most cases this should shut down the unresponsive application and return you to the main menu

Option 2: If option 1 didn't work then you will need to reset the iPhone. You can do this by pressing the Home button and the Sleep/Wake button on the top the iPhone's case and holding them down together for 10 seconds. The iPhone should then reset itself and return to the locked state.

If neither of these two options fixes your frozen iPhone then you should consider something more drastic: Connect your iPhone to your Mac or PC and launch iTunes. Click on the Summary tab and then hit the Restore button.

This will restore your iPhone to its factory settings and install the latest version of the iPhone operating software. It will also erase all the songs, videos, calendar and contact information on the iPhone. (Though it is easy enough to reinstall that info by syncing with iTunes when the iPhone is fixed).

If none of the above methods fixes your iPhone, you will need to call the retailer who supplied it to you.